GERARDO CORPUZ
London
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Proficient at determining faults and conducting repairs.
Overview
14
14
years of professional experience
Work History
College Teacher
Bulacan State University
08.2018 - 08.2023
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
- Used different learning modes and types of technology to engage students in achieving learning outcomes
- Created dynamic learning environment that valued instructor and student interaction
- Responsible for office administrative duties including procurement and ordering supplies, maintaining orderly electronic files, mail and courier services, and general support services.
Sales Service
HSBC
01.2014 - 07.2018
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery
- Increased revenue with strategic upselling of products and services to existing customers
- Delivered superior customer service to retain existing customers and attract future customers
- Be an active supporter and champion of accurate and timely data in our Customer Relationship Management Software
Operations Associate
IBM
05.2012 - 11.2013
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
- Working collaboratively with other department to successfully contribute to an organization’s smooth operations
Bank Operations Service Associate
07.2009 - 04.2012
- Export And Industry Bank
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs and directing customers to a branch representative
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
Education
Fork Lift Certification - Class 1, 4 And 5 With Propane Exchange
Ontario Truck Driving School
London, ON09.2023
Doctor of Business Administration - Business Management
Polytechnic University of The Phillippines
09.2021
Masters in Business Administration - Financial Management
Polytechnic University of The Philippines
12.2014
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
Manila, Philippines05.2009
Skills
Forklift Operation
Safety Standards and Protocols
Heavy Equipment Operations
Equipment Maintenance
Materials Transport
Certified in Forklift Operation
Order Picking and Processing
Team Leadership
Excellent Communication
Machine Operator
Timeline
College Teacher
Bulacan State University
08.2018 - 08.2023
Sales Service
HSBC
01.2014 - 07.2018
Operations Associate
IBM
05.2012 - 11.2013
Bank Operations Service Associate
07.2009 - 04.2012
Fork Lift Certification - Class 1, 4 And 5 With Propane Exchange
Ontario Truck Driving School
Doctor of Business Administration - Business Management
Polytechnic University of The Phillippines
Masters in Business Administration - Financial Management
Polytechnic University of The Philippines
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
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