Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Chavez

Sun Valley

Summary

Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Overview

7
7
years of professional experience

Work History

Sales Growth Rep

Coke
09.2019 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Merchandiser

Coke
03.2018 - 09.2020
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Education

Polytechnic High School
Sun Valley, CA

Skills

  • Customer support
  • Customer relations
  • Goal-oriented mindset
  • Performance improvement

Languages

English
Spanish

Timeline

Sales Growth Rep

Coke
09.2019 - Current

Merchandiser

Coke
03.2018 - 09.2020

Polytechnic High School

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Gerardo Chavez