Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Alas

North York

Summary

Professional airport operations specialist with substantial experience in optimizing airport functions and ensuring seamless passenger and cargo movement. Demonstrates strong expertise in coordinating logistics, managing airport protocols, and maintaining safety standards. Known for fostering team collaboration and achieving operational goals with reliability and flexibility. Possesses excellent problem-solving skills, effective communication, and proactive approach to dynamic airport environments.

Overview

12
12
years of professional experience

Work History

Airport Operations Agent

American Airlines
09.2021 - 08.2024
  • Assist passengers with the check-in process, rebookings, and customer service assistance.
  • Assist the airline operation as a gate agent and jetbridge operator.
  • Monitor the ramp operation as a crew chief to avoid any operational discrepancy, assure aircrafts were properly loaded and properly authorized for on time departures.
  • Audit ramp operations to ensure safety management compliance.

Technical Support Representative

Telus International
01.2021 - 08.2021
  • Assist customers with technical problems regarding their SmartHome devices.
  • Assist customers with any general inquiries and complains regarding their service.

Customer Service Representative

Concentrix
01.2019 - 07.2019
  • Assist customers with their HelloFresh subscriptions via email, chat and phone calls.

Customer Service Representative

Telus International
07.2012 - 07.2013
  • Assist customers with bill inquiries, complaints and mobile activations regarding their Koodo Mobile services.
  • Provide customers with basic technical assistance regarding cellphone issues.

Education

College Diploma - Aviation Operations

Seneca Polytechnic
North York, Ontario
06.2026

Bachelor of Engineering - Aeronautics

Don Bosco University
San Salvador, El Salvador
06.2022

Skills

    Strong decision-making

    Efficient multitasking

    Ground Support Coordination

    Superior customer service

    Airport Safety Knowledge

    Effective problem solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Professional Working

Timeline

Airport Operations Agent

American Airlines
09.2021 - 08.2024

Technical Support Representative

Telus International
01.2021 - 08.2021

Customer Service Representative

Concentrix
01.2019 - 07.2019

Customer Service Representative

Telus International
07.2012 - 07.2013

College Diploma - Aviation Operations

Seneca Polytechnic

Bachelor of Engineering - Aeronautics

Don Bosco University

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Gerardo Alas