Summary
Overview
Work History
Education
Skills
Volunteer & Leadership Services
Languages
References
Timeline
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Gerard Adrian Lu

Richmond,B.C.

Summary

Highly responsible with strong accuracy and dedicated nature. Outgoing and energetic with strong communication and time management abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Overview

7
7
years of professional experience

Work History

Senior Product Advisor

Westminster Toyota
New Westminster, BC
06.2022 - Current
  • Negotiated prices and contracts with customers for a mutually beneficial deal.
  • Provided advice on financing terms, warranties and insurance coverage options.`
  • Managed sales negotiations and financing options.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
  • Researched competitive pricing strategies in order to remain competitive within the market.
  • Advised clients on the trade-in value of their current car or truck.

Inbound Sales Agent

1-800-Got-Junk?
Vancouver, BC
04.2021 - 04.2022
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Attended training seminars and team huddles to develop expertise and improve performance.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Applied good listening skills to determine customer preferences and financial limits.
  • Stayed up to date on company offerings and industry trends to increase revenue and maintain customer satisfaction.
  • Built trust and loyalty by maintaining professionalism while persuading customers

Sales Associate

Rogers Communications
Richmond, BC
02.2018 - 05.2020
  • Negotiated and managed phone pricing plans for customers based on their needs.
  • Listened to customer needs to identify and recommend optimal phone plan selections.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized visual inspections, testing devices and computer software to diagnose customer's malfunctioning device
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operation.

Education

Diploma - Mechanical Engineering Technology (Mechanical Design Option)

British Columbia Institute Of Technology (BCIT)
Burnaby, BC
05.2022

High School Diploma -

R. C. Palmer Secondary School
Richmond, BC
2017

Skills

  • Experienced in Reynolds and Dealer Socket
  • Microsoft Office, Google, and Social Media
  • Fast worker and quick learner
  • Empathetic and great listener
  • Outgoing personality
  • Team player mentality
  • Customer and service oriented
  • Reliable and punctual
  • Technologically savvy

Volunteer & Leadership Services

  • Green Friends Leadership Team
  • Summer Daycamp and Preschool Volunteer
  • Leadership Activities: Youth Leadership Workshop Richmond Multicultural Community Service

Languages

Fluent in English, Tagalog, and Fu jian

References

Desmond Cheng, friend,former finance manager

778-792-777

Jay Ho, Sales Associate Trainer from 1-800-Got-Junk?

672-999-3288

Henry Zhao, Manager from Rogers

778-929-0666

Timeline

Senior Product Advisor

Westminster Toyota
06.2022 - Current

Inbound Sales Agent

1-800-Got-Junk?
04.2021 - 04.2022

Sales Associate

Rogers Communications
02.2018 - 05.2020

Diploma - Mechanical Engineering Technology (Mechanical Design Option)

British Columbia Institute Of Technology (BCIT)

High School Diploma -

R. C. Palmer Secondary School

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Gerard Adrian Lu