GERARD MASON

• Provide close supervision to the student(s) in and out of the classroom.

• Working with and providing care for the student I am assigned to.

• Working with other related duties as assigned by the Principal(s) and the

Resource Teacher.

• Developing and maintaining positive relationships with students, promoting

positive attitude toward learning.

• Providing emotional support and guidance to students with Special Needs.

• Assisted customers with selections of various coffee blends, espresso

beverages, teas, and bakery items.

• Prepared and delivered customers' selected menu items

• Restocked and cleaned up stations regularly in line with cafe safety and

appearance standards.

• Used patience and good customer service skills in helping customers make

menu selections.

• Resolved customer complaints, striving to have happy customer every time.

• Kept the cash register balanced and accurate to avoid financial errors.

• Brewed coffee and tea, check and maintain restocked items and utensils

containers to keep the drink station fully operational.

• Communicated with customers regarding orders, comments and complaints.

• Cross-trained on all stations to fill in where needed and maintain strong service

levels.

• Worked independently and teamed up with others to ensure productive

workflow.

• Met with caregivers individually to identify and address child needs

• Leveraged child development knowledge to proactively address and mitigate

challenges.

• Observed parent/child interactions and documented progress, needs, and

concerns.

• Processed referrals for children in need of additional evaluation.

• Monitored progress of clients in active cases to identify service goal

accomplishments and areas in need of improvement.

• Identified each child's service needs by interviewing them, their families and

knowledgeable personnel such as teachers and counselors.

• Helped parents regain their children through training, mentoring and ongoing

counseling.

• Helped clients with the services and needs they required to have.

• Processed referrals to obtain community resources for housing, public

assistance, and healthcare services for clients.

• Worked front counter, drive-thru and other areas.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.

• Prepared ingredients, garnishes, and side dishes before high-demand periods.

• Organized and restocked kitchen regularly to keep team ready for projected

demands.

• Received and stored food deliveries in freezer, refrigerators, and dry storage

areas.

• Performed basic food preparation duties requiring minimal recipe knowledge.

• Maintained established inventory levels and ordered stock to keep ingredients

at optimal levels.

• Coordinated with cook to prepare assigned portions of food for service.

• Cleaned workstations, storage areas, and kitchen equipment regularly to

minimize contamination and illness risks.

• Created food orders such as salads, sandwiches, and sliced meat and cheese to

exact customer specifications.

• Cleaned and sanitized surfaces and equipment for maximum staff and guest

protection.

• Completed daily opening, closing and shift change tasks to keep the kitchen

clean and efficient.

•Served food to customers, maintained guest satisfaction, and addressed

customers' needs.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.