Gerard Mason
Oxford House,MB
Summary
Skilled team player with strong background in social and client care environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quicker learner with good computer abilities. Hardworking client care worker focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to take on challenging tasks. Dedicated to business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tim Hortons/HMR Clerk
The North West Company
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Child Development Worker
Jordan's Principle
11.2018 - Current
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Built and maintained strong parent and client relationships.
- Provided community resources and education to families to increase knowledge and advocacy skills.
- Observed parent/child interactions and documented progress, needs and concerns.
- Helped clients with the services and needs they required to have.
Team Member
Tim Hortons
10.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Customer Service Cashier
The Northwest Company
07.2020 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
Cook Helper
Super B's Deli & Convenience Store
05.2017 - 11.2018
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Followed recipes and chef instructions to prepare food correctly.
Security Guard
Bunibonibee Cree Nation
12.2016 - 05.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered phone calls and messages for the Nurses at the Oxford House Nursing Station.
Tim Hortons/HMR Clerk
The Northwest Company
06.2015 - 05.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized food service areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Education
High School Diploma -
1972 Memorial High School
Oxford House, MB06.2016
Skills
- Client Documentation
- Planning
- Task prioritization
- Creative thinking
- Recommend care
- Teamwork
- Motivation
- Cash Management
- Sales Expertise
- Social Development
- Report Writing
- Client Needs Assessment
Languages
English
Native or Bilingual
Certification
First Aid/CPR Certification
Fire Safety Certification
Food Handlers Certification
Manitoba Driver's License Class 5
Additional Information
References:
Kayla Bradburn
(431) 267- 0320
Hazel Sinclair
(431) 267 - 0363
Bill MacLeod
(204) 538 - 2359
Timeline
Tim Hortons/HMR Clerk
The North West Company
09.2023 - Current
Team Member
Tim Hortons
10.2021 - 11.2021
Customer Service Cashier
The Northwest Company
07.2020 - 08.2021
Child Development Worker
Jordan's Principle
11.2018 - Current
Cook Helper
Super B's Deli & Convenience Store
05.2017 - 11.2018
Security Guard
Bunibonibee Cree Nation
12.2016 - 05.2017
Tim Hortons/HMR Clerk
The Northwest Company
06.2015 - 05.2017
High School Diploma -
1972 Memorial High School
First Aid/CPR Certification
Fire Safety Certification
Food Handlers Certification
Manitoba Driver's License Class 5
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