Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerard Knight

St.John’s,NL

Summary

Dynamic leader with a proven track record at U-Haul of Atlantic Canada, adept in operations management and strategic planning. Excelled in enhancing customer satisfaction and streamlining budget processes, fostering a positive work environment. Skilled in staff management and training, ensuring high levels of team performance and safety standards.

Overview

18
18
years of professional experience

Work History

Repair Shop Manager

U-Haul of Atlantic Canada
07.2019 - Current

Everyday essentials to running a repair shop as making sure we provide clean well maintained equipment for our customers also follow a strict budget watch the P&L daily to find areas that need improvement.

Watching over a staff of 25+ employees making sure there is a save environment for all

Area Field Manager

U-Haul of Atlantic Canada
01.2009 - 07.2019
  • Fostered a positive work environment by promoting strong teamwork, open communication, and employee recognition initiatives.
  • Organized employee training sessions covering topics such as safety regulations, industry trends, or new equipment usage which led to an informed workforce.
  • Improved customer satisfaction ratings through proactive problem resolution strategies.
  • Oversaw inventory management processes, minimizing discrepancies between physical stock levels and system records.
  • Conducted market research analyses which aided in making informed decisions regarding sales strategy adjustments.
  • Provided timely feedback on team performance metrics during monthly review meetings, promoting continuous improvement initiatives within the organization.
  • Mitigated potential risks by conducting thorough audits of safety practices within the area field operation sites.
  • Reduced overhead costs with strategic budget management and resource allocation.
  • Developed strong relationships with clients and vendors, fostering trust and loyalty among stakeholders.

Labourer

Fitzpatrick’s Auctioneering
01.2007 - 01.2009
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Education

Grade 12 -

O’Donel High
Mount Pearl, NL
06.1995

Skills

  • Customer Service
  • Employee Management
  • Health and safety
  • Invoicing
  • Employee Motivation
  • Employee Scheduling
  • Customer Engagement
  • Task Delegation
  • Store operations
  • Policy Enforcement
  • POS Systems
  • Staff recruitment
  • Store Layout
  • Budget Adherence
  • Budgeting and finance
  • Brand representation
  • Team Leadership
  • Decision-Making
  • Operations Management
  • Training Management
  • Strategic Planning
  • Staff Management
  • Delegating Work
  • Staff hiring
  • Quality Assurance
  • Budget Control
  • Goal Setting

Languages

English
Elementary

Timeline

Repair Shop Manager

U-Haul of Atlantic Canada
07.2019 - Current

Area Field Manager

U-Haul of Atlantic Canada
01.2009 - 07.2019

Labourer

Fitzpatrick’s Auctioneering
01.2007 - 01.2009

Grade 12 -

O’Donel High
Gerard Knight