Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerannaz Rahmani

Richmond Hill,ON

Summary

Dynamic individual with a proven track record , enhancing customer satisfaction and sales through innovative strategies and effective team leadership. Skilled in customer relationship management and graphic design, achieving increased brand awareness and sales performance. Expert in product upselling and task delegation, consistently exceeding employer expectations.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Aldo Group
07.2022 - Current

(437) 553-2124

  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.


Graphic Designer

Self-employeed
01.2020 - 07.2022
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Continuously researched industry trends to stay current on emerging technologies and best practices in graphic design.

Sales Lead

OshKosh B'gosh
01.2021 - 12.2021
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
05.2027

Skills

    Task Delegation

    Product and service knowledge

    Customer Service

    Sales closing

    Customer Relationship Management

    Brand representation

    Product Upselling

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Assistant Manager

Aldo Group
07.2022 - Current

Sales Lead

OshKosh B'gosh
01.2021 - 12.2021

Graphic Designer

Self-employeed
01.2020 - 07.2022

Bachelor of Arts - Psychology

York University
Gerannaz Rahmani