Geralyn Nonesa
Victoria,BC
Summary
I have been an employee with The corporation of the District of Saanich since 2014. Starting in the skating department at G.R. Pearkes Recreation Centre. I have worked in many positions since such as Youth Leader 2, Skate Technician, and Reception. In addition to my positions at Pearkes, I was an ESL teacher, a Program Coordinator, and Homestay Coordinator with VIEC Education Canada Ltd.
I have worked within an office setting and became a leader/coordinator in 2017.
Overview
7
7
years of professional experience
Work History
Skating Technician
G.R. Pearkes Recreation Centre
01.2023 - Current
- Assisted in planning and coordinating with the skating programmer
- Assisted in interviews and orientations for new employees
- Conducted evaluations for skate staff, team leaders, and attendants
- Acted as a team member and assisted in any skate program or service
- Provided customer service and leadership in public relations
- Provided direct program instructional leadership as required
- Created promotional ads and themes for public skates
- Purchased supplies
- Prepared schedules and timesheets for staff
Receptionist
G.R. Pearkes Recreation Centre
09.2022 - Current
- Design and create a variety of forms, flyers, brochure copy, reports, memoranda, letters, minutes, envelopes etc when required.
- Handle calls and enquiries relating to programs, facility rentals, services and other general enquiries for the department.
- Performs global registration and processes all related paperwork.
- Receives payment for program's and services and processes client and retail sales information through computer and cash register including credits and refunds.
- Receives, records, and balances daily deposits and prepares floats.
VIEC Buddy Program Coordinator
VIEC Education Canada Ltd
05.2017 - 12.2022
- Heavily involved with the hiring process of the Canadian Summer Buddy Program, from creating job postings to conducting interviews to assess aptitude and compatibility
- Responsible for assigning over 30 employees to dozens of schools with varying scheduling requirements
- Organized substitutions of employees in the event of schedule changes or emergencies causing employees to be unavailable
- Crucial in coordinating employees with their programs and resolving incidents as well as acting as the primary point of contact
- Responsible for scheduling numerous groups of employees for differing activities at various times with visiting students based on available resources
Team Lead
Skating Lessons, G.R. Pearkes Recreation Centre
01.2017 - 12.2022
- Preparation and organizations of programs
- Provide information of programs and lessons to students and/or guardians
- Responsible for the well-being and safety of instructors, students and other patrons
- Provide general customer service to all patrons
- Instruct Behavioural Management for Greater Victoria Active Communities Instructor Training
- Instruct Ice Instructor skills for Greater Victoria Active Communities Instructor Training
Homestay Coordinator
VIEC Education Canada Ltd
08.2021 - 11.2022
- Primary contact for international students, homestay families, school district coordinators, and other agencies.
- Finding compatible homestay arrangements based on home availability, location and household dynamics.
- Coordinate with external organizations to provide homestay services to an expanded network of international students.
- Regularly check in with current international students.
- Directly resolve conflicts and other situations regarding homestays and students.
ESL/IELTS Program Coordinator
VIEC, Education Canada Ltd
01.2021 - 01.2022
- Creation of timesheets for teachers outlining scheduled hours and payment
- Creation of invoices for students (clients)
- Individually communicate with all students (clients) and teachers to ensure smooth operations and maintain privacy
- Responsible for punctual payments, resolution of late payments and payment processing from students (clients)
- Primary communicator to Japan offices with registration information
- Creation of crucial documents such as application forms, consent forms, advertisements, and contracts (including payment and cancellation policies)
Education
Bachelor of Social Sciences - Psychology
University of Victoria
Victoria, BC06.2020
Certificate in TESL/TESOL - inlingua -
Victoria College of Languages
Victoria, BC05.2017
Diploma of Arts and - Science Studies
Camosun College
Victoria, BC04.2017
Skills
- Experienced representative and liaison between employees and clients to ensure success within the organization
- Experienced in working with children, adolescents, and older adults including those with behavioral and cognitive difficulties
- Excelled at coordinating large groups of employees working across different sites and programs simultaneously
- Facilitated an active and engaging environment for team members and students through collaboration and communication
- Created and organized lesson plans and programs that succeeded in educating students and fostering creativity
- Experienced in transaction and payment processing
References
Colleen Dejong Sadeep Keram
Administration Programmer Programmer II
G.R. Pearkes Recreation Centre G.R. Pearkes Recreation Centre
3100 Tillicum Road 3100 Tillicum Road
Victoria, BC, V9A 6T2 Victoria, BC, V9A 6T2
250-475-5463 250-475-5451
colleen.dejong@saanich.ca sadeep.keram@saanich.ca
Lisa Hackwell
Skating Programmer
G.R. Pearkes Recreation Centre
3100 Tillicum Road
Victoria, BC, V9A 6T2
250-475-5468
lisa.hackwell@saanich.ca
Timeline
Skating Technician
G.R. Pearkes Recreation Centre
01.2023 - Current
Receptionist
G.R. Pearkes Recreation Centre
09.2022 - Current
Homestay Coordinator
VIEC Education Canada Ltd
08.2021 - 11.2022
ESL/IELTS Program Coordinator
VIEC, Education Canada Ltd
01.2021 - 01.2022
VIEC Buddy Program Coordinator
VIEC Education Canada Ltd
05.2017 - 12.2022
Team Lead
Skating Lessons, G.R. Pearkes Recreation Centre
01.2017 - 12.2022
Bachelor of Social Sciences - Psychology
University of Victoria
Certificate in TESL/TESOL - inlingua -
Victoria College of Languages
Diploma of Arts and - Science Studies
Camosun College
Similar Profiles
Simon PetersSimon Peters
Instructor at Parkinson Recreation CentreInstructor at Parkinson Recreation Centre
Emerson GrafEmerson Graf
Preschool Assistant Teacher at Hayden Recreation CentrePreschool Assistant Teacher at Hayden Recreation Centre
Rayhaan MohammedRayhaan Mohammed
Volunteer at Westside Recreation CentreVolunteer at Westside Recreation Centre