GERALYN CABILLO
Cambridge,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IntouchCX
12.2022 - 01.2024
Customer Service Representative
Hinduja Global Solutions/Betaine
10.2019 - 11.2022
Administration Assistant/Clerical
SM Mart Inc.
07.2017 - 09.2019
Education
Bachelor of Science - Tourism Management
Emilio Aguinaldo College
Dasmariñas, Cavite06.2019
Dasmariñas National High School
Dasmariñas, Cavite03.2015
Corinthian Institute Of Cavite
Dasmariñas, Cavite03.2011
Skills
- Knowledgeable in MS Office applications
- Remote Office Availability
- Experience in Customer Service TIER 1/Health Account/Retail/Telecom
- Ability to perform Electric Lift Trucks
- Customer Data Confidentiality
- Administrative and Office Support
- Data Entry
- CRM Software
- Call Center Operations
- Technical Support
- Order and Refund Processing
- Data Management
References
- John Carlo Balbuena, 519-721-2491
- Grace Ostrander, 226-792-8737
- Marlotte Downs, 226-972-6291
- Emerald Damian, 226-978-6938
Training
Passenger Service Agent, 2018 - 2019, Philippines, Qantas Airways
Languages
English
Filipino
Timeline
Customer Service Representative
IntouchCX
12.2022 - 01.2024
Customer Service Representative
Hinduja Global Solutions/Betaine
10.2019 - 11.2022
Administration Assistant/Clerical
SM Mart Inc.
07.2017 - 09.2019
Bachelor of Science - Tourism Management
Emilio Aguinaldo College
Dasmariñas National High School
Corinthian Institute Of Cavite
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