Geraldine Young
Concord,NC
Overview
38
38
years of professional experience
Work History
Deposits
Dave and Busters
Concord, NC
01.2023 - Current
- Process daily cash and check deposits
- Prepare daily reports
- Managed office and safe contents, keys, radios, and key cards
- Assist with Special Events: preparing and reconciling
- Contact applicants and arrange interviews with Management
Retail Merchandiser
Merchandising Solutions Group
, NC
08.2017 - 02.2023
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Ensured compliance with all safety and store operational protocols during merchandise setup.
- Created visual presentations that effectively promoted products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Organized product displays in accordance with corporate guidelines.
- Managed customer relationships to ensure satisfaction and loyalty.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.
- Implemented planograms with precision to maintain brand consistency across stores.
Audit Supervisor
Quantum Services
, NC
06.2022 - 01.2023
- Conduct item level audits for convenience store clients
- Upload audit reports into client computer systems
- Discuss results with store management
- Supervise one or more auditors to complete timely inventory
Customer Service Supervisor
Floor and Decor
Concord , NC
05.2021 - 06.2022
- Customer service
- Resolve escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assiste in developing training materials for new hires as well as existing employees.
- Assist customers with product inquiries and resolving complaints promptly and professionally.
- Assist management with maintaining inventory control
- Prepare daily and monthly reports for management
- Count daily banks and deposit
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Assistant Manager
Circle K
Harrisburg , NC
12.2020 - 03.2021
- Utilize system for tracking inventory and ordering supplies as needed.
- Maintain accurate records of sales transactions using point-of-sale systems.
- Supervise daily operations including scheduling shifts, assigning duties.
- Clean and stock store for best customer service
Inventory Specialist
RGIS
Charlotte , NC
03.2019 - 03.2021
- Participated in physical inventory counts to keep information accurate and current.
Retail Merchandiser
Premium Retail Service
08.2020 - 12.2020
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Planogram resets
Retail Merchandiser
Lawrence Merchandising Service
Charlotte NC , NC
05.2020 - 08.2020
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Monitored customer feedback regarding product availability, quality, and pricing.
- Provided exceptional customer service by advising customers on product features and benefits.
- Created visual presentations that effectively promoted products.
Retail Merchandiser
Foster Grant
, NC
07.2019 - 04.2020
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Monitored customer feedback regarding product availability, quality, and pricing.
- Ensured compliance with all safety and store operational protocols during merchandise setup.
- Created visual presentations that effectively promoted products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Organized product displays in accordance with corporate guidelines.
- Managed customer relationships to ensure satisfaction and loyalty.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Implemented planograms with precision to maintain brand consistency across stores.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Read orders to verify attributes and quantities of merchandise.
- Used company provided mobile technology to perform basic job functions.
Retail Merchandiser
Acosta Marketing
, North Carolina
09.2017 - 02.2019
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Monitored customer feedback regarding product availability, quality, and pricing.
- Ensured compliance with all safety and store operational protocols during merchandise setup.
- Created visual presentations that effectively promoted products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Organized product displays in accordance with corporate guidelines.
- Managed customer relationships to ensure satisfaction and loyalty.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Implemented planograms with precision to maintain brand consistency across stores.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Used company provided mobile technology to perform basic job functions.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Evaluated customer service standards at each location visited during store visits.
Retail Merchandiser
Hallmark
Concord, North Carolina
09.2013 - 04.2014
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Assisted customers in selecting appropriate merchandise for their needs.
- Ensured compliance with all safety and store operational protocols during merchandise setup.
- Created visual presentations that effectively promoted products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Organized product displays in accordance with corporate guidelines.
- Managed customer relationships to ensure satisfaction and loyalty.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Implemented planograms with precision to maintain brand consistency across stores.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Used company provided mobile technology to perform basic job functions.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Store Manager
Colonial Pantry
Champaign, Illinois
12.2010 - 06.2011
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed orders to restock shelves.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Training Coordinator
Kmart
Concord , North Carolina
09.2008 - 03.2009
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Mentored and onboarded new staff members to establish top client satisfaction.
Front End Supervisor
Kmart
Concord , North Carolina
09.2007 - 08.2008
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed daily operations, client relations and IT.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Loss Prevention Officer
Kmart
Concord , North Carolina
04.2007 - 09.2007
- Completed security forms to document losses of property or personal injury.
- Collaborated with store personnel on the execution of security plans during special events.
- Investigated complaints and concerns to remedy unsafe situations.
- Prepared detailed incident reports following any theft or attempted theft.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Investigated and resolved internal theft cases in collaboration with HR departments.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Adhered strictly to all company policies related to Loss Prevention operations.
Store Manager
The Pantry
Kannapolis, North Carolina
08.2005 - 05.2006
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed orders to restock shelves.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Inventory Specialist
Southern Retail Inventory Service
, North Carolina
10.2003 - 08.2005
- Trained new employees on inventory management practices and procedures.
- Participated in physical inventory counts to keep information accurate and current.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Created reports on inventory activity, shortages, overages.
- Investigated discrepancies between physical count and computer records.
- Performed scheduled inventory counts and supply audits.
- Identified and resolved inventory problems, including damaged or lost items.
- Entered information into system to update status reports.
- Conducted regular inventory audits to maintain accuracy.
Inventory Specialist
RGIS
Charlotte, Prince Edward Island
01.2003 - 10.2003
- Trained new employees on inventory management practices and procedures.
- Participated in physical inventory counts to keep information accurate and current.
Inventory Specialist
Accurate inventory counting services
Mattawa, North Carolina
01.2000 - 10.2000
- Trained new employees on inventory management practices and procedures.
- Participated in physical inventory counts to keep information accurate and current.
Inventory Specialist
Washington Inventory service
Charlotte, Prince Edward Island
01.1997 - 08.1997
- Trained new employees on inventory management practices and procedures.
- Participated in physical inventory counts to keep information accurate and current.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
Night Auditor
Best Western Luxbury Inn
Charlotte, Prince Edward Island
04.1996 - 11.1996
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Executive Housekeeper
Best Western Luxbury Inn
Charlotte , Prince Edward Island
04.1996 - 11.1996
- Reported damage or theft of hotel property to management.
- Sorted and counted linens and organized in storage areas.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Communicated with customers about requests for additional supplies or cleaning services.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Provided guidance and support to staff members when needed.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Managed lost and found property according to company policy and procedure.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Coordinated maintenance requests from guests with engineering department as needed.
- Resolved customer complaints promptly and professionally.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Organized supplies for use based on expected customer needs.
Night Auditor
Hampton inn
Concord , North Carolina
01.1996 - 04.1996
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Completed nightly updates to hotel rates and individual room charges.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Store Manager
Mccrory stores
Concord , North Carolina
08.1995 - 01.1996
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Arranged the sale and disposal of restaurant and store fixtures at closing of the store
- Contracted with temporary employees to pack up and ship out remaining merchandise
- Manage a store closing event
Night Auditor
Best Western Luxbury Inn
Charlotte , Prince Edward Island
01.1995 - 07.1995
- Posted incidental charges to ledgers, manually or by using computers.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Completed nightly updates to hotel rates and individual room charges.
- Greeted arriving guests and checked them in to their rooms.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Transmitted and received messages using telephones or telephone switchboards.
- Processed guest check-outs, including payment processing and providing receipts.
- Issued room keys
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Received payments from customers via cash or credit cards.
- Maintained a secure environment for the protection of guests' property and assets.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Computed bills, collected payments and made change for guests.
Bookkeeper
Kerr Drugs
, North Carolina
01.1994 - 01.1995
- Handled accounts payable and receivable, including invoicing and payment processing.
- Performed month-end closing activities.
- Reconciled computer reports with manually maintained ledgers.
- Performed account analysis as required by management.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Raw Cards Picker
IBM
Charlotte , Prince Edward Island
01.1992 - 10.1992
- Identified and reported any inventory discrepancies.
- Verified accuracy of items picked, packed and shipped to customers.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Limited damage to products and orders by using care when choosing items.
Closing Cashier
WILCO
Concord , North Carolina
07.1991 - 12.1991
- Followed proper security measures to protect company assets during closing procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
- Operated cash registers efficiently to process payments from customers.
- Maintained work area and kept cash drawer organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Used suggestive selling techniques to promote add-on sales.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Night Auditor
Red Roof Inn
Charlotte , Prince Edward Island
10.1989 - 01.1991
- Posted incidental charges to ledgers, manually or by using computers.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Completed nightly updates to hotel rates and individual room charges.
- Assessed checklist on daily basis and planned shift accordingly.
- Greeted arriving guests and checked them in to their rooms.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Processed guest check-outs, including payment processing and providing receipts.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Assisted guests at check-in, providing information on various services within hotel.
Store Manager
Family Dollar
Concord , North Carolina
04.1989 - 10.1989
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Maintained accurate records of employee performance reviews.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Assistant Manager
Circle K
Charlotte , Prince Edward Island
01.1987 - 04.1989
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Balanced cash drawers at the end of each shift.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
Certificate - Bookkeeping
Intuit Academy
05-2024
Master of Arts - Pastoral Theology
Saint Joseph's College of Maine
Maine12-2020
Bachelor of Arts - Theological Studies
Saint Joseph's College of Maine
Maine05-2016
Associate of Arts - Psychology
University of Phoenix
Arizona05-2011
Certificate - Bookkeeping
Laural School of Bookkeeping And Accounting
01-1993
Skills
- Bank deposits
- Deposits management
- Data entry and 10 key
- Customer service
- Schedule management
- Store management
- New employee training
- Record keeping
- Problem solving
- Inventory control
- Merchandising and display
- Planograms
- Strong spelling and grammar skills
- Organization and preparation
- Telephone and email etiquette
- Decision making
- Microsoft office and 365
Timeline
Deposits
Dave and Busters
01.2023 - Current
Audit Supervisor
Quantum Services
06.2022 - 01.2023
Customer Service Supervisor
Floor and Decor
05.2021 - 06.2022
Assistant Manager
Circle K
12.2020 - 03.2021
Retail Merchandiser
Premium Retail Service
08.2020 - 12.2020
Retail Merchandiser
Lawrence Merchandising Service
05.2020 - 08.2020
Retail Merchandiser
Foster Grant
07.2019 - 04.2020
Inventory Specialist
RGIS
03.2019 - 03.2021
Retail Merchandiser
Acosta Marketing
09.2017 - 02.2019
Retail Merchandiser
Merchandising Solutions Group
08.2017 - 02.2023
Retail Merchandiser
Hallmark
09.2013 - 04.2014
Store Manager
Colonial Pantry
12.2010 - 06.2011
Training Coordinator
Kmart
09.2008 - 03.2009
Front End Supervisor
Kmart
09.2007 - 08.2008
Loss Prevention Officer
Kmart
04.2007 - 09.2007
Store Manager
The Pantry
08.2005 - 05.2006
Inventory Specialist
Southern Retail Inventory Service
10.2003 - 08.2005
Inventory Specialist
RGIS
01.2003 - 10.2003
Inventory Specialist
Accurate inventory counting services
01.2000 - 10.2000
Inventory Specialist
Washington Inventory service
01.1997 - 08.1997
Night Auditor
Best Western Luxbury Inn
04.1996 - 11.1996
Executive Housekeeper
Best Western Luxbury Inn
04.1996 - 11.1996
Night Auditor
Hampton inn
01.1996 - 04.1996
Store Manager
Mccrory stores
08.1995 - 01.1996
Night Auditor
Best Western Luxbury Inn
01.1995 - 07.1995
Bookkeeper
Kerr Drugs
01.1994 - 01.1995
Raw Cards Picker
IBM
01.1992 - 10.1992
Closing Cashier
WILCO
07.1991 - 12.1991
Night Auditor
Red Roof Inn
10.1989 - 01.1991
Store Manager
Family Dollar
04.1989 - 10.1989
Assistant Manager
Circle K
01.1987 - 04.1989
Certificate - Bookkeeping
Intuit Academy
Master of Arts - Pastoral Theology
Saint Joseph's College of Maine
Bachelor of Arts - Theological Studies
Saint Joseph's College of Maine
Associate of Arts - Psychology
University of Phoenix
Certificate - Bookkeeping
Laural School of Bookkeeping And Accounting