Geraldine Tucker
Lancaster
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
17
17
years of professional experience
Work History
Guest Advocate/Front End Associate
Target Corporation
09.2016 - 05.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized store environment to enhance shopper experience.
- Engaged with guests, ensuring product availability and accurate information regarding promotions.
- Collaborated with team members to streamline checkout processes, improving overall efficiency.
- Trained new staff on operational procedures and customer interaction best practices.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Monitored inventory levels, ensuring timely restocking to meet guest demands effectively.
Clerical/Receptionist
SkyBlue Insurance
03.2008 - 08.2015
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow efficiency and information sharing.
- Processed incoming calls and emails, directing inquiries to appropriate personnel for timely responses.
- Maintained high levels of confidentiality when handling sensitive documents related to company finances or employee personal information.
- Assisted in the preparation of reports and documents, ensuring compliance with company standards.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Woodrow Wilson High School
Long Beach, CASkills
- Guest relations
- Issue resolution
- Critical thinking
- Data entry
- High-volume call centers
- Strong empathy
- Exceptional communication
- Tagalog fluency
Timeline
Guest Advocate/Front End Associate
Target Corporation
09.2016 - 05.2025
Clerical/Receptionist
SkyBlue Insurance
03.2008 - 08.2015
Woodrow Wilson High School
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