Summary
Overview
Work History
Education
Timeline
Generic

GERALDINE STEINHOFF

Toronto,ON

Summary

Friendly server skilled at welcoming guests, communicating with team, and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

9
9
years of professional experience

Work History

Server

Abrielle
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Alder, Ace Hotel
07.2022 - 01.2023
  • Worked with a team to open a well received and successful establishment.
  • Ensured that guests always had a wonderful experience by providing warm and thoughtful service.
  • Contributed high sales and a positive attitude within the company.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Senior Florist

Quince Flowers
02.2020 - 05.2022
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
  • Created tabletop and various other custom arrangements or pieces
  • Set up colorful and inspiring store displays and arrangements
  • Juggled multiple projects and tasks to ensure high quality and timely delivery

Server

La Carnita
04.2017 - 02.2020
  • Provided exceptional service to high volume of daily customers
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Operated POS terminals to input orders, split bills and calculate totals
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
  • Trained new employees on restaurant procedures and serving techniques
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server Assistant

The Shore Club
09.2016 - 04.2017
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Worked in close collaboration with team members to ensure customers received high-quality service
  • Effectively multitasked within fast-paced environment
  • Supported serving staff in delivering accurate and well-presented food order

Server

The Saint Tavern
05.2016 - 08.2016
  • Greeted customers, answered questions and recommended specials to increase profits
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Served food and beverages promptly with focused attention to customer needs.

Barista

Dineen Coffee Co
03.2015 - 05.2016
  • Supported highest standards of conduct and service to support company reputation
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Executed high quality espresso based beverages on manual espresso machine
  • Opened and closed cafe for the day

Education

Niagara College
Niagara-on-the-Lake, ON

Timeline

Server

Abrielle
09.2023 - Current

Server

Alder, Ace Hotel
07.2022 - 01.2023

Senior Florist

Quince Flowers
02.2020 - 05.2022

Server

La Carnita
04.2017 - 02.2020

Server Assistant

The Shore Club
09.2016 - 04.2017

Server

The Saint Tavern
05.2016 - 08.2016

Barista

Dineen Coffee Co
03.2015 - 05.2016

Niagara College

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GERALDINE STEINHOFF