Geraldine Steeves
Moncton,NB
Overview
18
18
years of professional experience
Work History
Packaging Technician
Organigram
02.2019 - 05.2024
- Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
- Consistently exceeded performance metrics set forth by management, showcasing a dedication to excellence and continuous improvement.
- Maintained high standards of safety by adhering to and promoting strict protocols within the team.
- Provided training for new hires, ensuring they were well-equipped to succeed in their roles as Packaging Technicians.
- Contributed to a positive work environment through strong teamwork, communication, and leadership skills.
Cashier
Tim Hortons
02.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Dollarama
05.2011 - 04.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Cashier
Walmart
04.2006 - 02.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Languages
English
Timeline
Packaging Technician
Organigram
02.2019 - 05.2024
Cashier
Tim Hortons
02.2017 - 06.2019
Customer Service Cashier
Dollarama
05.2011 - 04.2015
Customer Service Cashier
Walmart
04.2006 - 02.2011
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