Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Customsection - Pronouns
Certification
Timeline
Generic

GERALDINE ONUKWURU

Dartmouth,Canada

Summary

Dynamic and results-oriented Cost Control Assistant with extensive experience in financial and customer service roles at Aveon Offshore Limited. Skilled in leveraging business analytics and SAGE 50 to drive operational efficiency. Demonstrated success in enhancing customer satisfaction through effective multitasking and meticulous data management. Aiming to further utilize analytical expertise to contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Independent Contractor
01.2024 - Current
  • Handled and responded to over 80 customer enquiries in all forms (email, phone) daily
  • Served as point of communication for round services personnel and assisted in completion of after-hours requests
  • Provided expert insights and advice in customers purchasing decisions and marketed offers and sales to them over the phone
  • Resolved customer queries over phone and by email
  • Consistently went extra mile to achieve customer satisfaction
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
  • Built rapport with customers through courteous and professional communications
  • Recorded and processed call information, helping to strengthen quality of customer data

Cost Control Assistant

Aveon Offshore Limited
Port Harcourt, Nigeria
02.2020 - 03.2023
  • Company Overview: Port Harcourt, Rivers State, Nigeria
  • Control and coding of Purchase Orders(POs) and Payment approval forms(PAFs) and expenses relating to various projects
  • Provided administrative support during audits, compiling necessary documentation and reports
  • Handled confidential documents with discretion, adhering to data protection policies
  • Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels
  • Managed information on company databases for different organisational activities to track history and safeguard accurate information
  • Processed expense claims and invoices, supporting the finance team with accurate record-keeping
  • Daily entry of POs PAFs and expenses into the follow up document Receives invoice and Prepare by cross checking and coding Update invoice Register and Client payment position
  • Preparation of Monthly cost control reports for various projects
  • Worked directly with the Accounts Manager to achieve organizational accounting goals
  • Port Harcourt, Rivers State, Nigeria

Accounting Clerk/Payroll Officer

Golden Fountain Limited
Port Harcourt , Rivers State
01.2016 - 03.2020
  • Developed procedures to improve accuracy of financial data entry processes.
  • Processed invoices, payments, and statements in a timely manner.
  • Analyzed variances between budgeted expenses and actual expenses.
  • Resolved customer inquiries regarding bills and payments.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Reconciled expenses and financial records.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Reconciled computer reports with manually maintained ledgers.

Accounting Technician/Bookkeeper

Pepperoni Foods Limited
Port Harcourt , Rivers State
01.2014 - 12.2015
  • Verified accuracy of financial data before entering it into the system.
  • Processed payroll information accurately and timely for employees according to established policies.
  • Analyzed discrepancies in financial documents and made corrections accordingly.
  • Conducted month-end closing activities, including journal entries and account reconciliation.
  • Provided support for internal and external audits by preparing requested documentation.
  • Prepared monthly bank reconciliations and cash flow statements.
  • Resolved customer inquiries related to billing issues or payment status updates.
  • Assessed data and information to check entries, calculations, and billing codes for accuracy.
  • Tracked income and expenses for business using accounting software.
  • Prepared and processed payroll.
  • Received and recorded cash, checks and transfers.
  • Classified and summarized financial data to compile and enter in financial records

Education

Post Baccalaureate Diploma - Business Analytics

Cape Bretton University
Nova Scotia, Canada
01.2025

Bachelor of Science (B.Sc.) - Banking and Finance

University of Abuja
Gwagwalada, FCT, Nigeria

Skills

  • Business Analytics
  • Cost Control
  • SAGE 50
  • WECA
  • Python
  • Microsoft Office
  • Multitasking
  • Bookkeeping
  • Data Entry
  • Accounts Payable and Receivable (AP/AR)
  • QuickBooks proficiency

Accomplishments

  • Supervised team of seven staff members.
  • Resolved several administrative issues through innovations.

Hobbies and Interests

  • Cooking
  • Volunteering

Languages

English, Fluent

Customsection - Pronouns

she/her

Certification

  • Nigerian Institute of Management (NIM)

Timeline

Customer Service Agent

Independent Contractor
01.2024 - Current

Cost Control Assistant

Aveon Offshore Limited
02.2020 - 03.2023

Accounting Clerk/Payroll Officer

Golden Fountain Limited
01.2016 - 03.2020

Accounting Technician/Bookkeeper

Pepperoni Foods Limited
01.2014 - 12.2015

Post Baccalaureate Diploma - Business Analytics

Cape Bretton University

Bachelor of Science (B.Sc.) - Banking and Finance

University of Abuja

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GERALDINE ONUKWURU