Geraldine Navarro

• Analyzed local market listings and competitor pricing to inform leasing offers, improving occupancy strategy and producing more targeted applicant matches.
• Coordinated with maintenance and cleaning teams to prioritize turnovers, shortening vacancy periods and enabling faster unit readiness for new residents.
• Implemented a standardized lease packet and checklist to reduce processing delays, enhancing move-in predictability and improving operational throughput.
• Guided applicants through benefit qualification and forms with clear explanations, resolving concerns quickly and boosting applicant confidence in leasing decisions.

• Guided prospective residents on leasing tours and managed applications, improving conversion with measurable results.
• Optimized Yardi and CRM processes to streamline data entry, lead tracking, and rent collection with measurable efficiency gains.
• Maintained compliance with affordable housing rules by organizing documentation and keeping audit-ready records.
• Compiled leasing reports and occupancy analytics to inform renewal strategy and portfolio performance.
• Delivered prompt customer service to resolve resident issues and improve retention outcomes.
• Conducted regular property inspections to ensure safety and standards, reducing incidents and maintenance backlog.

• Provided compassionate care to incarcerated individuals.
• Assisted with daily activities and monitored vital signs.
• Maintained accurate health records.
• Followed strict safety and health protocols.
• Communicated effectively with nursing and correctional staff.

In the Medical Field Since 2018