Geraldine Larson
Burdett
Summary
Dynamic professional with extensive experience in reception management and facility coordination at Downtown Physiotherapy and Cranbrook Alliance Church. Proven ability to enhance service delivery and optimize operations through effective communication and meticulous data management. Skilled in appointment setting and adept at fostering collaborative environments, consistently exceeding expectations in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Downtown Physiotherapy
02.2017 - 08.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems, improving data integrity.
- Assisted in billing processes, verifying insurance information and payment collections for services rendered.
Factory Production Worker
Lantic Sugar
04.2016 - 01.2017
- Operated machinery for sugar production, ensuring compliance with safety protocols.
- Monitored production processes, identifying and addressing inefficiencies to enhance output quality.
- Collaborated with team members to maintain workflow efficiency during peak production periods.
- Conducted routine inspections of equipment, reporting maintenance needs to prevent downtime.
- Assisted in training new employees on operational procedures and equipment handling.
- Ensured adherence to quality standards through regular sampling and testing of sugar products.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Facility Coordinator
Cranbrook Alliance Church
03.2009 - 02.2016
- Coordinated facility operations, ensuring maintenance and safety standards met across all areas.
- Managed scheduling for events, optimizing space utilization and resource allocation.
- Developed and implemented streamlined processes for inventory management and supply ordering.
- Led training sessions for staff on facility protocols and emergency procedures.
- Implemented cost-saving measures through efficient vendor negotiations and service contracts.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Reception area maintenance
- Document scanning and digitization
- Document management
- Confidential information management
- Office equipment maintenance
- Expense tracking
- Phone and email etiquette
- Data entry
Languages
English
Native or Bilingual
Certification
Quickbooks online
Accounts payable
Accounts Receivable
Bank and credit card reconilliations
Timeline
Receptionist Administrator
Downtown Physiotherapy
02.2017 - 08.2021
Factory Production Worker
Lantic Sugar
04.2016 - 01.2017
Facility Coordinator
Cranbrook Alliance Church
03.2009 - 02.2016