Geraldine Hagstrom
Burdett,AB
Summary
Dynamic administrator with online bookkeeping skills.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Office Manager
Non diclosed
Medicine Hat, Alberta
10.2021 - 11.2025
- Managed daily office operations and ensured efficient workflow.
- Coordinated schedules and meetings for executive team members.
- Oversaw office supply inventory and maintained vendor relationships.
- Implemented new filing system to enhance document accessibility.
- Trained new staff on office procedures and software tools.
- Developed and maintained positive relationships with clients and vendors.
- Organized company events and employee engagement activities.
- Streamlined communication between departments to improve collaboration.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Receptionist Administrator
Downtown Physiotherapy
02.2017 - 08.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems, improving data integrity.
- Assisted in billing processes, verifying insurance information and payment collections for services rendered.
Factory Production Worker
Lantic Sugar
04.2016 - 01.2017
- Operated machinery for sugar production, ensuring compliance with safety protocols.
- Monitored production processes, identifying and addressing inefficiencies to enhance output quality.
- Collaborated with team members to maintain workflow efficiency during peak production periods.
- Conducted routine inspections of equipment, reporting maintenance needs to prevent downtime.
- Assisted in training new employees on operational procedures and equipment handling.
- Ensured adherence to quality standards through regular sampling and testing of sugar products.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Facility Coordinator
Cranbrook Alliance Church
03.2009 - 02.2016
- Coordinated facility operations, ensuring maintenance and safety standards met across all areas.
- Managed scheduling for events, optimizing space utilization and resource allocation.
- Developed and implemented streamlined processes for inventory management and supply ordering.
- Led training sessions for staff on facility protocols and emergency procedures.
- Implemented cost-saving measures through efficient vendor negotiations and service contracts.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
Education
Office Adminstration - Accounting
Grande Prairie Regional College
Grande Prairie, Ab 06.2000 - 07.2002
Some College (No Degree) - Online Bookkeeping
College of The Rockies
Cranbrook , BCSkills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Reception area maintenance
- Document scanning and digitization
- Document management
- Confidential information management
- Office equipment maintenance
- Expense tracking
- Phone and email etiquette
- Data entry
Certification
Quickbooks online
Accounts payable
Accounts Receivable
Bank and credit card reconilliations
Timeline
Office Manager
Non diclosed
10.2021 - 11.2025
Receptionist Administrator
Downtown Physiotherapy
02.2017 - 08.2021
Factory Production Worker
Lantic Sugar
04.2016 - 01.2017
Facility Coordinator
Cranbrook Alliance Church
03.2009 - 02.2016
Office Adminstration - Accounting
Grande Prairie Regional College
06.2000 - 07.2002
Some College (No Degree) - Online Bookkeeping
College of The Rockies