Open To Work
Geri Grace Czorny
Self Employed (Semi-Retired)
Lloydminster,AB
Summary
Professional caregiver with focus on providing high-quality, empathetic care to seniors. Extensive background in assisting with daily living activities, personal care, and medication management. Known for strong team collaboration and adaptability, ensuring seamless care and support in dynamic environments. Skilled in communication and problem-solving, consistently fostering trust and safety.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
Head Housekeeper
Retasket Lodge
03.2023 - 08.2024
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for efficient room cleaning.
- Developed cleaning schedules to maintain high standards across all lodge areas.
- Implemented inventory management procedures for cleaning supplies and equipment.
- Collaborated with maintenance team to address facility issues promptly.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Resolved guest complaints related to housekeeping services effectively and professionally.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Communicated repair needs to maintenance staff.
- Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Implemented eco-friendly practices to reduce waste and promote sustainability within the hotel.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
Owner (Hamilton House Motel)
Czorny Enterprises Ltd
12.2004 - 05.2021
- Developed comprehensive business strategies to enhance operational efficiency and profitability.
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative work environment and skill development.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Streamlined inventory management processes, reducing waste and optimizing supply chain performance.
- Implemented marketing campaigns that increased brand visibility and customer engagement.
- Oversaw financial planning, budgeting, and forecasting to support sustainable business growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Baker
Park Place Grocery
09.2018 - 03.2021
- Prepared a variety of baked goods, ensuring quality and consistency in all products.
- Operated commercial baking equipment efficiently to meet production demands.
- Maintained cleanliness and organization of workspace to adhere to health standards.
- Assisted in developing new recipes to enhance product offerings and customer satisfaction.
- Monitored inventory levels, ensuring timely replenishment of ingredients and supplies.
- Collaborated with team members to streamline production processes and reduce waste.
- Conducted quality checks on baked items, ensuring adherence to established standards.
- Trained new staff on baking techniques and safety protocols for operational efficiency.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Head Server
New Sing Fei
09.2008 - 12.2015
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new servers on menu offerings and service protocols.
- Coordinated dining room operations, ensuring efficient table turnover and timely service delivery.
- Monitored inventory levels, placing orders to maintain stock of necessary supplies.
- Developed and implemented strategies to streamline workflow during peak hours.
- Resolved guest complaints promptly, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Supervised server staff and simultaneously served personal section of tables.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Misty Lake Lodge & Conference Centre
08.2007 - 09.2008
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Implemented upselling techniques that increased average check sizes through product recommendations.
- Trained new servers on menu details, service protocols, and customer interaction standards.
- Resolved guest complaints promptly, maintaining positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Owner/Operator
Czorny Enterprises Ltd (Fly-In Lodge)
01.2000 - 05.2001
- Developed operational strategies to enhance overall business efficiency and service delivery.
- Managed daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members on best practices and effective service techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established strong vendor relationships to negotiate favorable terms and streamline supply chains.
- Analyzed market trends to adapt product offerings and improve competitive positioning.
- Oversaw financial management, implementing cost control measures to maximize profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Lease Operator
Amphibian Lake Lodge (Fly-In)
04.1994 - 09.1999
- Managed daily operations of oil and gas production, ensuring optimal efficiency and safety compliance.
- Oversaw routine inspections and maintenance on equipment to prevent downtime and extend asset life.
- Coordinated with field teams to troubleshoot issues, implementing solutions that enhanced operational workflows.
- Trained new operators on safety protocols and equipment handling, fostering a culture of safety awareness.
- Developed and implemented standard operating procedures that increased operational consistency across multiple sites.
- Conducted thorough inspections of facilities, identifying potential hazards or violations and implementing corrective actions promptly.
- Coordinated preventive maintenance and repairs on wellhead equipment and pumps.
- Ensured safety regulations were followed on-site, minimizing accidents and maintaining a safe working environment for all personnel.
- Maintained clean, tidy and professional well operations in line with company standards.
- Reduced costs through proactive improvements to deficient areas of operations.
- Organized routine inspections to detect faults and arranged quick corrective actions.
- Maintained accurate records of expenses incurred during operations, enabling better budget management and cost control measures.
- Streamlined communication with landowners, addressing concerns promptly and fostering positive relationships.
- Evaluated the effectiveness of existing processes regularly, proposing improvements where necessary to enhance productivity without compromising safety or quality standards.
Assistant Manager
McDonalds
05.1990 - 09.1993
- Led team in executing operational strategies to optimize workflow efficiency.
- Developed training programs to enhance staff performance and knowledge retention.
- Streamlined communication processes across departments, improving collaboration and information flow.
- Implemented performance metrics to assess team productivity and identify improvement areas.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed operational data to drive decision-making and improve service delivery standards.
- Coordinated cross-functional projects, ensuring alignment with strategic business goals and timelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
No Degree - Psychology, Sociology
University of Manitoba
WinnipegHigh School Diploma -
Kildonan -East Collegiate
Winnipeg, MB06-1979
Languages
English
Native or Bilingual
Skills
Elderly care
Respectful and compassionate
Multitasking and organization
Basic housekeeping
Personal hygiene assistance
Strong ethics
Meal preparation
Housekeeping tasks
Compassionate care
Flexible schedule and availability
Patient companionship
Reliability and punctuality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Assistant Management Training - 1990-1993
- McDonald's (Winnipeg)
- Operational
- Marketing
- Public Speaking
Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Head Housekeeper
Retasket Lodge
03.2023 - 08.2024
Baker
Park Place Grocery
09.2018 - 03.2021
Head Server
New Sing Fei
09.2008 - 12.2015
Server
Misty Lake Lodge & Conference Centre
08.2007 - 09.2008
Owner (Hamilton House Motel)
Czorny Enterprises Ltd
12.2004 - 05.2021
Owner/Operator
Czorny Enterprises Ltd (Fly-In Lodge)
01.2000 - 05.2001
Lease Operator
Amphibian Lake Lodge (Fly-In)
04.1994 - 09.1999
Assistant Manager
McDonalds
05.1990 - 09.1993
No Degree - Psychology, Sociology
University of Manitoba
High School Diploma -
Kildonan -East Collegiate