Gerald Titong
Whitecourt,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Maintenance and Janitorial Technician (contractor)
Mr. Mikes Steakhouse Restaurant
10.2018 - Current
- Completed specialized cleaning tasks such as graffiti removal or stain treatment upon request.
- Facilitated smooth operations during emergencies like floods or power outages by providing immediate clean-up response.
- Ensured quality control through strict adherence to company cleaning standards and protocols.
- Contributed to a positive work environment through punctuality, reliability, and dedication to maintaining high levels of cleanliness.
- Reduced cleaning supply costs by effectively managing inventory and implementing cost-saving measures.
- Maintained professional appearance for entrance areas, lobbies, corridors-ensuring first impressions met company standards.
- Maintained a healthy environment for employees and visitors by consistently disinfecting common areas.
- Minimized disruptions to building occupants with flexible scheduling for off-hours or weekend cleanings when necessary.
- Safeguarded facility integrity with timely maintenance of equipment, ensuring all tools were in proper working order.
- Supported event setup and teardown by efficiently preparing spaces as per client specifications.
- Prevented accidents with prompt removal of hazardous materials or obstacles from walkways and work areas.
- Improved cleanliness and safety by conducting routine inspections and addressing issues promptly.
- Preserved the appearance of floors, windows, and surfaces through regular polishing, buffing, and washing treatments.
- Increased customer satisfaction rates by addressing concerns or feedback regarding janitorial services in a timely manner.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Janitorial and Maintenance Contractor
CERTARUS CNG
01.2018 - 11.2023
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Checked for storm damage around property and contacted supervisor with findings.
- Established strong relationships with clients through consistent communication and responsiveness to their needs.
- Performed routine inspections of building systems, identifying potential problems before they escalated into costly repairs.
- Increased facility efficiency with proactive identification of areas needing improvement or repair.
- Reduced downtime by efficiently diagnosing and repairing mechanical, electrical, and plumbing issues.
- Improved equipment reliability by conducting thorough preventive maintenance and timely repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Performed preventive maintenance and repairs on various types of equipment.
- Safely and effectively handled wide range of cleaning products and solutions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Field Application Specialist
CHAMPION X - Formerly NALCO CHAMPION
05.2019 - 01.2020
- Exceeded performance metrics by consistently meeting or surpassing KPIs related to customer satisfaction and resolution timeframes.
- Resolved customer issues through effective communication and problem-solving skills, ensuring high levels of customer retention.
- Streamlined application installation processes for increased efficiency and reduced downtime in the field.
- Provided timely feedback to product development teams, driving continuous improvement of product offerings.
- Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
- Performed on-site and in-house bench-scale testing, data analysis, and reports.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
Assistant General Manager
MOUNTAIN STEAK AND PIZZA
12.2008 - 08.2015
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Implemented customer feedback system, leading to improved service offerings.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Property Manager
Dawsons State Condominium (bldg Behind No Frills)
03.2012 - 11.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
BUTLER TEAM LEADER
BURJ AL ARAB HOTEL
07.2005 - 10.2008
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
- Safeguarded valuable assets within the home by implementing security measures and protocols when necessary.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Encouraged clients to take part in activities tailored to individual needs.
- Developed and implemented individual care plans tailored to needs of each client.
- Facilitated transportation to and from appointments.
- Monitored and reported any changes in clients' physical and mental health.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Assisted clients with physical therapy exercises.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Recreation Attendant
ROYAL MIRAGE HOTEL
10.2002 - 12.2005
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using Software and Software.
- Actively participated in ongoing professional development opportunities to enhance knowledge of industry trends.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Organized and carried out Type and Type recreational events to enable social interaction for patrons.
- Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
- Monitored pool areas for safety compliance, preventing accidents through diligent observation and enforcement of rules.
- Conducted regular facility walkthroughs, identifying potential hazards or maintenance needs for prompt resolution.
- Checked swimming pool chemical levels and temperature to maintain water quality and safety.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Upsold recreational club memberships by promoting new recreational sections, boosting membership sales Number%.
- Led group activities such as games, crafts, or fitness classes, fostering an enjoyable atmosphere for participants.
- Increased event attendance by effectively promoting and marketing recreational activities.
- Assisted in the planning and execution of special events, leading to memorable experiences for guests.
- Oversaw daily opening and closing procedures, ensuring accurate cash handling processes were followed.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Collaborated with team members to create engaging activity schedules that catered to diverse interests.
- Provided support in organizing sports leagues, resulting in increased community involvement and participation.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.
- Inspected equipment to detect wear and damage, and conducted minor repairs such as oiling parts.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Answered guest questions to provide fun game experience.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Explained and demonstrated games and attractions to assist guests.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
Education
Bachelor Of Science - Psychology
University of The East
Manila Philippines03.1998
Skills
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Problem Resolution
- Organization and Time Management
Languages
English
Professional Working
Timeline
Field Application Specialist
CHAMPION X - Formerly NALCO CHAMPION
05.2019 - 01.2020
Maintenance and Janitorial Technician (contractor)
Mr. Mikes Steakhouse Restaurant
10.2018 - Current
Janitorial and Maintenance Contractor
CERTARUS CNG
01.2018 - 11.2023
Property Manager
Dawsons State Condominium (bldg Behind No Frills)
03.2012 - 11.2014
Assistant General Manager
MOUNTAIN STEAK AND PIZZA
12.2008 - 08.2015
BUTLER TEAM LEADER
BURJ AL ARAB HOTEL
07.2005 - 10.2008
Recreation Attendant
ROYAL MIRAGE HOTEL
10.2002 - 12.2005
Bachelor Of Science - Psychology
University of The East
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