Gerald Sijenyi
Toronto,ON
Summary
Skilled Business Development leader offering over 10 years of experience in leading operations and enhancing revenue. Bringing expertise in business and product development, distributions channel acquisition and training , along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Personal Details Highest Level of Education: Bachelor's Degree
Overview
28
28
years of professional experience
1
1
Certification
Work History
Fund Accountant
CIBC MELLON
TORONTO, ON
04.2022 - 04.2023
- Reconciled various accounts and reviewed reconciliations prepared by others.
- Studied root cause of accounting discrepancies and provided corrective actions.
- Generated and submitted various reports to stakeholders on a timely basis
- Performed Daily tasks assigned in a diligent and timely manner
- Actively engaged and supported End of Day Activities through running reports, glittering assigned funds and maintaining back up
- Analyzed and prepared fund distribution reports for month-end, quarter-end and year-end processes and validated funds have distributed on target levels
- Reviewed financial reporting and information with clients and investors to meet legal disclosure guidelines.
Business Development Manager
ABSA Bank of Kenya, plc
NAIROBI, MB
11.2014 - 10.2020
- Setting up ABSA Bank Insurance agency, a subsidiary of ABSA Bank of Kenya by recruitment of staff, development of Insurance products, training and shaping sales strategy for the bank
- Led and managed setting and cascading of annual business targets/ objective with each branch and regional manager and ensuring that the bank has required competencies and resources to meet set targets
- Consistently achieving set revenue/ commission targets with from 2015 to 2020.Annual targets for 2020 were CAD 12.5 million
- Responsible for sales targets by acquiring new business opportunities while managing renewal account in collaboration with both the Sales team and underwriters .
- Administration of Bank's Employee Group benefit program ( Life, Health Care, Dental care and Long Term Disability ) total revenue achieved in 2020 CAD 600,000
- Administration of Bank's Insurance policies (Property and Casualty Insurance, Bankers Blanket Bond,Assets etc.) total revenue achieved in 2020 CAD 500,000
- In collaboration with legal and compliance team spearhead development of and Implementation of
- Service level agreements (SLA's) with various Insurance companies to ensure that clients are effectively supported
- Provide Insurance solutions to High-Net-worth Customers (Premier) through their respective relationship Managers (Products introduced include (Term Life Policies, Mortgage Protection Policies,International Medical Insurance (AETNA) and Travel Insurance)
- Monitor insurance referral processes and tracking product holding per customer thus creating cross selling opportunities
- Analysis of operation reports to track and improve department's capabilities such as business processing,claims turnaround time and customer responsiveness
- Ensure monthly, quarterly, and annual reports to Senior Management are accurate and prompt
- Responsible for negotiating with various Insurance companies on service levels, commissions, and Profit share agreements
- Spearheaded the development of an insurance product for the bank's lending App( TIMIZA) thus enabling the Agency to digitally distribute insurance products
- Developed and trained the bank's tele sales team to facilitate distribution of pre- rated insurance products (AIG's Domestic Package and Personal Accident Covers) Monthly production of 300 policies
- Responsible for driving Insurance sales through a team of 600 sales agents spread over 80 branches through product training, coaching and Incentives
- Managed business relationships at higher levels with various underwriters to facilitate service and claims turn around time
Assistant General Manager
ABC Bank, ABC Insurance Brokers
, Kenya
05.2012 - 11.2014
- Supervised Underwriting and Marketing.
- Analysis of existing insurance contracts for clients to identify any gaps and advice on which additions or riders would be appropriate
- Meet with various underwriters to discuss Binder policies, to and to sign Service Level Agreements
- Participate in the analysis and review of all customer bases to understand customer profiles, behavioral& lifestyle traits to identify opportunities to sell more insurance/ Bank products
- set up Banc assurance unit, recruited staff and established a model for ABC Group
- Developed a Marketing Strategy and Business Plan for Banc assurance Channel
- Negotiated and developed bundled products for ABC Bank Diaspora and SME clientele in collaboration with insurance underwriters
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Agency Development Manager
AMERICAN INTERNATIONAL GROUP, AIG Kenya Insurance
06.2007 - 04.2012
- Guide the Budgeting and planning process of the department and reviewing the same on a regular basis
- Lead new business acquisition through a team of insurance agents by training, coaching and imparting sales and presentation skills through field underwriting
- Manage costs, while driving revenue and building business relationships through a team of independent / captive agents
- Consistently met set premium targets and agency retention, as a result agency production grew from CAD 5.5 million in 2007 to CAD 10.7 million in 2012
- Developed non- traditional distribution channels by recruiting travel Agents, Motor Vehicle dealers and real Estate agents, thereby increasing not only insurance penetration, but agency business growth by 8 % in the year 2010/2012
- Managed Agency performance by proactively addressing areas of weakness through training, setting up performance targets and incentives
- Participated in AIG customer events such as golf, marathons and cocktails
- Tracked Individual agent performances, identified and closed product knowledge, presentation, and budgeting gaps so as to facilitate business production
Business Development Officer
UAP Insurance Co. Ltd
06.2005 - 05.2007
- Assisted in Market segmentation to create new business opportunities for pensions,annuities and individual life products through product development and servicing of distribution channels ( Agents and Brokers
- Conduct market research and analysis including competitor assessment and reporting through participation in seminars, fairs, and exhibitions. Assisted in developing the Life Division, recruitment, and training of 10-unit Managers and over 100 sales agents
- Member of the Product Development team that developed and launched unit linked life products (MoneyPlus) and retirement annuity plan.
- Delivered campaigns to solidify new client opportunities and generate new business
- Completed and submitted monthly and yearly reports to support executive decision making Reviewed existing policies and implemented new strategies to expand market share.
Group Marketing Executive
American Life Insurance Co. Ltd
02.2002 - 04.2005
- Monitor Group Life Insurance covers by adjusting premium, preparing refunds, cancellations and renewals
- Working with Insurance Agents and Brokers on Business production, premium collection and Group Policy renewals
- Develop Accident and health quotations and assisting Brokers and Agents to present to customers
- Participated in team-building activities to enhance working relationships with tied Insurance agents
- Prepared quotations for corporate business acquisition through tender processes ensuring that the pricing is competitive and profitable to the company without compromising on the service quality
- Underwriting and Customer Service
Underwriting Assistant
American Life Insurance Co. Ltd
04.1999 - 01.2002
- Advised customers on Policy Renewals and reinstatement of lapsed Individual life policies after evaluating risks
- Ensuring all customer's receive policy documents and being available to interpret policy technical aspects
- Calculation and processing of policy loans
- Communicate changes or adjustment in policies to clients eg Policy lapse, premium arrears, maturity, premium loans etc
- Forward all filed claims to appropriate department for handling and investigation
- Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Customer Service Representative
Barclays Bank of Kenya
Mombasa
04.1995 - 01.1998
- Distribution of mail, posting of bank statements and cheques
- Provided primary customer support to internal and external customers
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Responded to customer requests for banking services services and company information
- Provided information regarding accounts, loyalty programs and offers
Education
Harmonized Life License Qualification program (hllqp) in Insurance OLIVERS- On line -
OLIVER
03.2022
Some College (No Degree) - Associate, Customer Service
Life Office Management Association ( LOMA)
USA05.2004
Fellow Life Management Institute ( FLMI) - Insurance
Life Office Management Association (LOMA)
USA03.2003
Bachelor's Degree - Commerce
Mohanlal Sukhadia University
India09.1994
Skills
- Performance goals
- Market and competitive analysis
- Sales and market development
- Campaign management
- Contract negotiation expertise
- Business Planning
- Training and mentoring
- Brand-building strategies
Certification
Interpersonal Communication: Insurance underwriting :Team building: Training :Decision Making:Contract Negotiation :Excellent Communication :Risk management Analytical and Critical Thinking (10+ years) Additional Information People Management Program Presentation with Confidence General Insurance seminar Contractor All Risk Training
Timeline
Fund Accountant
CIBC MELLON
04.2022 - 04.2023
Business Development Manager
ABSA Bank of Kenya, plc
11.2014 - 10.2020
Assistant General Manager
ABC Bank, ABC Insurance Brokers
05.2012 - 11.2014
Agency Development Manager
AMERICAN INTERNATIONAL GROUP, AIG Kenya Insurance
06.2007 - 04.2012
Business Development Officer
UAP Insurance Co. Ltd
06.2005 - 05.2007
Group Marketing Executive
American Life Insurance Co. Ltd
02.2002 - 04.2005
Underwriting Assistant
American Life Insurance Co. Ltd
04.1999 - 01.2002
Customer Service Representative
Barclays Bank of Kenya
04.1995 - 01.1998
Harmonized Life License Qualification program (hllqp) in Insurance OLIVERS- On line -
OLIVER
Some College (No Degree) - Associate, Customer Service
Life Office Management Association ( LOMA)
Fellow Life Management Institute ( FLMI) - Insurance
Life Office Management Association (LOMA)
Bachelor's Degree - Commerce
Mohanlal Sukhadia University
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