GERALD SANTOS
Unit 301 4517 43rd Street Bonnyville
Summary
Highly motivated Food and Beverage Supervisor with over 7 years of experience providing high-level of service. Proficient in managing staff, increasing sales, multiplying business from limited material and resources. Excellent customer service skills and proven 90% increase in customer dining experiences in previous roles. Ready to use my professional knowledge to help your organization to achieve its goals.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
11.2024 - Current
- Supervising operations during shift to ensure company standards are met
- Minimize waste and increase sales
- Leads by example to demonstrate the customer is top priority and reinforces positive behaviours with employees
- Displays knowledge of and works in compliance with Tim Hortons operating food safety, security, health and safety, and employment standards and applicable legislation
- Making sure shift targets are met
- Supervise employees to make sure primary and secondary duties are completed
Food Service Supervisor
Tim Hortons
11.2022 - 11.2024
- Lead and Motivate Team Members
- Ensure company standards are met at all times
- Making sure DRIVE THRU TIMES are always in GREEN LIGHT
- Minimize Waste and increase sales
- Always making sure products are all FRESH
- Creating a positive work environment
Customer Service Representative
Alorica Philippines, Inc.
05.2021 - 06.2022
- Managing incoming calls and build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Handling customer complains and resolve issues
- Identifying and assessing customers needs to achieve satisfaction
- Seize opportunities to upsell when appropriate
Operations Supervisor
Nectar Night Club
07.2018 - 04.2021
- Train new employees on all aspects of bartending, drink menu, customer service, bottle service, and cash handling procedures
- Direct the installation, operation and maintenance equipments such lights, speakers, LED screens
- Coordinate with the head security and bouncers to oversee the safety of guests, of staff members, and physical company assets
- Supervise lights and sounds during drag queens performances
- Ensure to deliver exceptional service specially to VIP guest
- Oversee all club operations
- Decide which areas need to be expanded upon, and which areas need improvement
Deputy Servicer Manager
TAJUKO Fine Dining by EMPORIUM SHOKUHIN
08.2015 - 05.2018
- Oversee and manage all areas of the restaurant and make decisions in the absence of the General Manager
- Manage the day to day operations of the restaurant
- Responsible for recruiting, training, development & performance of Team Members
- Assist the GM on inventory, optimising sales and profit, guest experience
- Menu planning and costing
Messman
JO Tankers Phil. Inc.
11.2014 - 03.2015
- Responsible in serving foods and beverages to all officer, crew and their guests in pleasant and professional manner
- He also doubles as a special assistant of the chief cook during the preparation of foods and beverages and fully responsible for the cleanliness and sanitation of the galley and the messhall
Captain Waiter
Nomama Artisinal Ramen
10.2013 - 03.2014
- The primary goal of a waiter captain is to ensure diners are receiving high-quality service
- The day-to-day duties range from training all levels of servers, overseeing the proper order and flow of dishes, informing staff about specials and food that is sold out, and keeping the dining areas clean and organized
Captain Waiter
Imperial Ice Bar
09.2012 - 02.2013
- Train new employees on all aspects of bartending, drink menu, customer service, and cash handling procedures
- Plan, organize, and control the operations of a cocktail lounge or bar
- Order or requisition liquors and supplies
- Supervise the work of bar staff and other bartenders
Waiter
Aracama Filipino Cuisine
05.2012 - 08.2012
- Take customer orders and serve food and beverages to guests in our restaurant
- Always aware of guest satisfaction to deliver the perfect service experience
- Ensure high quality of food and beverages to guests
- Duties and responsibilities include, but are not limited to: servicing the guest in a friendly, efficient manner while maintaining a clean and safe work environment
- Guests must feel welcome, comfortable, and well attended to at all times
Galleyboy
Jo Tankers Phil. Inc.
05.2011 - 11.2011
- Assists Chief Cook with breakfast, lunch and dinner service to ensure an efficient Food Service for pax and crew
- He/She assists Cooks in all tasks to ensure an efficient breakfast, lunch and dinner service
- He/She washes and cleans all pots, pans and equipment, etc
Doughmaster
Pizza Hut
12.2010 - 03.2011
- Make the fantastic dough
- Accurately follow our dough recipe, measuring, weighing and checking temperatures
- Complete tasks with a sense of urgency, and according to time standards in order to ensure the highest quality and freshest dough
- Maintaining a safe and clean environment to ensure one hundred percent customer satisfaction
Education
Bachelor of Science - Hotel Restaurant Management
Lyceum of The Philippines University
03-2009
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Great attention to details and able to handle multiple tasks simultaneously
- Flexible and happy to assume roles whenever necessary
- Ability to learn different conflict triggers and methods to understand how to prevent and address tense situations properly
- Superb decision-making ability to find effective solutions to issues
- Confident and possess positive attitude that can inspire and encourage the team
- Constant adaptability to new environment
Career Highlights
- Certified Sake Navigator Level 1 by SSA
- Nominated for Excellence Service Award ( Singapore ) Silver Award
- Promoted as Deputy service Manager from Supervisor in 1 year period
- Top 1 Agent in Customer Service
- Top 10 Agent for 4 consecutive months
- Able to turn first time customers to patron
Timeline
Food Service Supervisor
Tim Hortons
11.2024 - Current
Food Service Supervisor
Tim Hortons
11.2022 - 11.2024
Customer Service Representative
Alorica Philippines, Inc.
05.2021 - 06.2022
Operations Supervisor
Nectar Night Club
07.2018 - 04.2021
Deputy Servicer Manager
TAJUKO Fine Dining by EMPORIUM SHOKUHIN
08.2015 - 05.2018
Messman
JO Tankers Phil. Inc.
11.2014 - 03.2015
Captain Waiter
Nomama Artisinal Ramen
10.2013 - 03.2014
Captain Waiter
Imperial Ice Bar
09.2012 - 02.2013
Waiter
Aracama Filipino Cuisine
05.2012 - 08.2012
Galleyboy
Jo Tankers Phil. Inc.
05.2011 - 11.2011
Doughmaster
Pizza Hut
12.2010 - 03.2011
Bachelor of Science - Hotel Restaurant Management
Lyceum of The Philippines University
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