Gerald Paulin
Shuniah,ON
Summary
Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
32
32
years of professional experience
Work History
Operations Manager
Nate Enterprises
Thunder Bay
06.2019 - Current
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Developed and implemented operational procedures to ensure quality standards are met.
- Created detailed reports on the performance of individual departments within operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Job Coordinator
Annala International
Thunder Bay, ON
05.1993 - 12.2002
- Drafted communications between clients and team members regarding job progress.
- Assigned tasks to team members according to their skillset and availability.
- Coordinated with external vendors in order to acquire necessary supplies for projects.
- Prepared reports summarizing job completion metrics and trends.
- Monitored project budgets to ensure compliance with company policies.
- Provided regular updates to all stakeholders on the status of assigned jobs.
- Analyzed data from previous jobs in order to improve future processes.
- Managed customer relationships by responding promptly to inquiries about assigned tasks.
- Identified areas where additional resources may be needed in order to complete projects successfully.
- Collaborated with supervisors in order to develop strategies for efficient task allocation.
Education
High School Diploma -
Geraldton Composite High School
Geraldton, ON04-1985
Skills
- Process Improvement
- Incidents management
- Logistics Oversight
- Financial Management
- Customer Retention
- Production
Languages
English
Professional
References
References available upon request.
Timeline
Operations Manager
Nate Enterprises
06.2019 - Current
Job Coordinator
Annala International
05.1993 - 12.2002
High School Diploma -
Geraldton Composite High School
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