GERALD PAULIN
Shuniah,ON
Overview
22
22
years of professional experience
Work History
Manager of Operations
Nate Enterprises Inc.
Thunder Bay
08.2019 - Current
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Helped build and review master service agreements for work eligibility.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty by 70%.
- Drafted invoices for completed work.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager of Operations, Partner
Windsun Energy Corp
Thunder Bay
02.2014 - 07.2022
- Managed corporate legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
- Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Resolved issues with clients quickly due to negotiating capability and attention to detail.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with provincial, federal and local regulations across organization.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Owner/Operator
C2C Advocates Inc.
Thunder Bay Area, ON
05.2009 - 04.2020
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
High School Diploma -
Geraldton Composite High School
Geraldton, ON06.1976
Skills
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Training Programs
- Departmental Operations
- Administrative Management
- Payroll Operations
- Program Optimization
- Records Organization and Management
- Business Operations
- Regulatory Compliance
- Finance and Accounting Oversight
- Sales Promotion
- Originality and Creativity
- Mathematical Calculation and Reasoning
- Supplier Monitoring
- Business Leadership
- Financial Statement Review
- Quality Standards
- Overseeing Employees
- Contract Negotiation
- Safety Awareness
- Customer Relations
- Delivery Schedules
- Cost Control
- Quality Assurance
- Customer Satisfaction
- Supply Chain Management
- Materials Planning and Logistics
- Desktops, Laptops and Mobile Devices
- Data Collections
- Word Processing
- Information Security
- Inventory Audits
- Customer Care
- Special Promotions Planning
- Credit Terms Determination
- P&L Administration
- Supplier Evaluation
- Incident Management
- Minor Repairs
- Money Handling
- Natural Leadership
- Quality Control Measures
- Waste Management and Reduction
- Needs Assessment
- Superior Customer Service
- Price Structuring
- Business Growth Initiatives
- Data Accuracy
- Process and Procedure Refinement
- Logistics
Additional Information
I am a good listener and take directions well.
In time-sensitive situations, I excel and get the job done.
Currently, I am on call 24/7 and rarely take time off except for long weekend holidays and Christmas/New Year.
I work well with people.
I enjoy a challenge.
Timeline
Manager of Operations
Nate Enterprises Inc.
08.2019 - Current
Manager of Operations, Partner
Windsun Energy Corp
02.2014 - 07.2022
Owner/Operator
C2C Advocates Inc.
05.2009 - 04.2020
High School Diploma -
Geraldton Composite High School