Gerald Korolus
Gatineau,QC
Summary
Dynamic restaurant manager with a strong focus on customer service, team leadership, and problem-solving. Expertise in staff training and operational efficiency to enhance guest satisfaction and drive business success.
Overview
17
17
years of professional experience
Work History
Manager/Restaurant Waiter
Tosca Ristorante
144 O'Connor Street, Ottawa, ON K2P 2G7
07.2013 - Current
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Implemented staff training programs to enhance team performance and efficiency.
- Developed and maintained operational budgets to optimize resource allocation.
- Coordinated menu planning and seasonal offerings in collaboration with culinary team.
- Prepare and maintain tables with fine dining standards.
- Greeted guests warmly, present menus, and guide them through offerings with upsell recommendations.
- Serve high quality dishes and wine while maintaining an elegant and guest-oriented experience.
Manager/Restaurant Waiter
Wienstein & Gavino's
1434 Crescent Street, Montreal, QC H3G 2B6
01.2009 - 05.2013
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Implemented staff training programs to enhance team performance and efficiency.
- Developed and maintained operational budgets to optimize resource allocation.
- Coordinated menu planning and seasonal offerings in collaboration with culinary team.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Established performance metrics for staff, fostering accountability and continuous improvement.
- Led conflict resolution initiatives, enhancing customer satisfaction and loyalty.
- Analyzed business trends to identify opportunities for strategic growth and revenue enhancement.
Education
High School Diploma -
Laurier McDonald
Montreal, QC06-1978
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Languages
French
Full Professional
Timeline
Manager/Restaurant Waiter
Tosca Ristorante
07.2013 - Current
Manager/Restaurant Waiter
Wienstein & Gavino's
01.2009 - 05.2013
High School Diploma -
Laurier McDonald