Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerald Good

Calgary,AB

Summary

Hardworking and fast learning individual with 10+ years of experience in customer service.

Overview

14
14
years of professional experience

Work History

Security Guard

Central Protection Services
Edmonton, AB
03.2020 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Grocery Replenishment Specialist

Real Canadian Superstore
Lloydminster, AB
06.2008 - 12.2018
  • Kept shelves up to date with latest planograms and performed resets.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept and mopped floors for professional appearance.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Supported promotional plans by updating signage with price changes.

Panel Specialist

Redstone Custom Door Ltd
Calgary, AB
11.2007 - 05.2008

Kept the work station clean.

Glued and assembled stock into panel press and cut stock to size as per customer order.

Operated all woodworking machinery including tablesaw, jointer, planer.

Cleaned shop floor before end of shift.


Customer Service Representative

ACS Contact Solutions
Prince George, BC
05.2006 - 06.2007
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cell phone activations(T-Mobile)customer credit inquires.
  • Answered calls to run credit checks for potential customers&responded to questions.

Education

No Degree - Applied Computer Technology

Northwest Community College
Terrace, BC

High School Diploma -

Hazelton Secondary School
Hazelton, BC
06.1979

Skills

  • Able to stand for extended periods of time
  • Ability to work independently with minimal supervision
  • Writing and reporting skills(basic computer skills)
  • Work well with team leaders and staff
  • Attention to detail
  • Observant and skilled to detect and prevent contingencies

Timeline

Security Guard

Central Protection Services
03.2020 - Current

Grocery Replenishment Specialist

Real Canadian Superstore
06.2008 - 12.2018

Panel Specialist

Redstone Custom Door Ltd
11.2007 - 05.2008

Customer Service Representative

ACS Contact Solutions
05.2006 - 06.2007

No Degree - Applied Computer Technology

Northwest Community College

High School Diploma -

Hazelton Secondary School
Gerald Good