Gerald Calimlim
Calgary,AB
Summary
Customer-oriented Passenger Service Agent with five years of experience in hospitality industry and three years experience with working with public in customer service role and now venturing out to airline customer service. Sound knowledge of airline operations, collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
PORTER AIRLINES
Calgary, AB
04.2023 - Current
- Ensures customer satisfaction by providing efficient check-in and boarding service without compromising safety.
- Resolves passenger issues with empathetic communication and effective problem-solving techniques.
- Assists passengers with special needs, ensuring positive travel experience and maintaining passenger comfort.
- Promotes airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers and exemplifies Porter values.
- Ensures compliance with safety regulations, adhering to strict guidelines during boarding procedures.
Corporate Concierge
ROYAL BANK OF CANADA
Vancouver, BC
04.2022 - 10.2022
- Resolved RBC employees complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted RBC employees with special requests to ensure a memorable stay and exceptional service.
- Collaborated with housekeeping staff to maintain clean, comfortable accommodations for all guests.
- Conducted monthly and bi-weekly audits with regards to the health and safety of the clients and employees.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Guest Service Supervisor
PAUL BAKERY, CAFE, AND RESTAURANT
Vancouver, BC
05.2021 - 10.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Education
Co-op Diploma - Business Management
Arbutus College
Vancouver, BC04-2016
Bachelor of Science - Hotel, Resort And Restaurant Management
Far Eastern University
Manila, Philippines04-2015
Skills
- Customer Service
- Check-In Processes
- Passenger Assistance
- Computer Proficiency
- Relationship Building
- Team Collaboration
- Effective Communication
- Team Leadership
- Flexible Schedule
- Initiative
- Focusing On Results
- Performance Improvements
- Departures Management
- Computer Terminal Operations
Languages
English
Full Professional
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Passenger Service Agent
PORTER AIRLINES
04.2023 - Current
Corporate Concierge
ROYAL BANK OF CANADA
04.2022 - 10.2022
Guest Service Supervisor
PAUL BAKERY, CAFE, AND RESTAURANT
05.2021 - 10.2022
Co-op Diploma - Business Management
Arbutus College
Bachelor of Science - Hotel, Resort And Restaurant Management
Far Eastern University
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