Gerald Boivin
Saint Hubert,Quebec
Summary
Dynamic Business Development Manager with a proven track record at Frankland Haulage, excelling in client relationship management and logistics coordination. Expert in negotiating competitive rates and enhancing customer satisfaction through effective problem-solving. Committed to driving sales growth and improving service delivery in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Business Development Manager
Frankland Haulage
Montreal, Quebec
08.2023 - Current
- Developed strong client relationships through effective communication and follow-up.
- Managed transportation logistics to ensure timely delivery of shipments.
- Coordinated with carriers to negotiate competitive rates and secure services.
- Assisted in resolving customer inquiries and complaints efficiently.
- Processed customer orders and maintained accurate records in the system.
- Conducted market research to identify potential clients and industry trends.
- Gathered feedback from customers regarding service satisfaction levels.
Broker Service Representative
Vilmik Transport
Sorel-Tracy, Quebec
02.2021 - 04.2023
- Coordinated logistics and scheduling for timely deliveries and pickups.
- Managed documentation and filing for client accounts and transport orders.
- Verified client information to ensure accuracy in processing policy renewals and amendments.
- Followed up with customers regarding outstanding payments or unanswered questions.
- Attended professional conferences, seminars, and workshops in order to stay updated on best practices within the field.
- Developed relationships with carriers to increase understanding of underwriting guidelines and obtain competitive rates for clients.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Broker Service Representative
Wolverton Transport
Welland, Ontario
05.2020 - 10.2021
- Managed documentation and filing for client accounts and transport orders.
- Coordinated logistics and scheduling for timely deliveries and pickups.
- Utilized transport management software to track shipments and manage data entries.
- Developed relationships with carriers to increase understanding of underwriting guidelines and obtain competitive rates for clients.
- Resolved customer inquiries in a timely manner, responding to phone calls, emails, letters and face-to-face requests.
- Processed new business applications within established time frames while maintaining high quality standards.
Broker Service Representative
GWB Transportation Services
Brossard, Quebec
07.2006 - 05.2013
- Facilitated communication between clients and internal teams to resolve inquiries.
- Managed documentation and filing for client accounts and transport orders.
- Coordinated logistics and scheduling for timely deliveries and pickups.
- Developed strong client relationships through effective communication and follow-up.
- Managed transportation logistics to ensure timely delivery of shipments.
- Coordinated with carriers to negotiate competitive rates and secure services.
- Processed customer orders and maintained accurate records in the system.
- Assisted in resolving customer inquiries and complaints efficiently.
- Identified potential areas of improvement in existing processes and procedures.
- Conducted market research to identify new opportunities in the industry.
- Provided ongoing support to existing customers, responding promptly to inquiries and resolving problems quickly and efficiently.
- Maintained accurate records of all transactions, including account information, client documents.
Broker Service Representative
Torque Transport
Pointe-Claire, Quebec
07.2001 - 05.2006
- Managed documentation and filing for client accounts and transport orders.
- Coordinated logistics and scheduling for timely deliveries and pickups.
- Monitored the status of insurance claims and ensured timely resolution of disputes.
- Prepared reports summarizing sales activities, customer service statistics and other data as requested by management team.
- Utilized transport management software to track shipments and manage data entries.
- Collaborated with team members to improve service efficiency and client satisfaction.
- Monitored shipment statuses and updated clients on progress regularly.
- Verified client information to ensure accuracy in processing policy renewals and amendments.
- Attended professional conferences, seminars, and workshops in order to stay updated on best practices within the field.
- Resolved customer inquiries in a timely manner, responding to phone calls, emails, letters and face-to-face requests.
- Developed relationships with carriers to increase understanding of underwriting guidelines and obtain competitive rates for clients.
- Provided feedback to upper management on areas where improvements can be made in terms of customer service delivery.
- Ensured compliance with applicable laws and regulations governing insurance products.
Distribution Manager
Dorel Industries
Montreal, Quebec
07.1998 - 06.2001
- Managed inventory levels to ensure timely product availability.
- Oversaw shipping and receiving operations for efficient order fulfillment.
- Coordinated logistics between suppliers and distribution centers.
- Developed relationships with carriers to enhance service reliability.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
Broker Sales Representative
JRC Transportation
Montreal, Quebec
05.1997 - 06.1998
- Streamlined transportation logistics to ensure timely shipment deliveries.
- Cultivated strong client relationships through effective communication and follow-up.
- Negotiated competitive rates with carriers to secure optimal services.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction.
- Utilized CRM tools to track leads and enhance sales strategies.
- Maintained accurate records of all transactions, including account information, client documents.
- Managed transportation logistics to ensure timely delivery of shipments.
- Developed strong client relationships through effective communication and follow-up.
Education
Bachelor of Arts - English Language and Literature
York University
Toronto, None05-1985
Skills
- Client relationship management
- Market research
- Logistic coordination
- Documentation management
- Negotiation strategies
- Problem solving
- Quality control
- Sales leadership
- Customer service improvement
Languages
English
Professional
French
Native/ Bilingual
Spanish
Elementary
Timeline
Business Development Manager
Frankland Haulage
08.2023 - Current
Broker Service Representative
Vilmik Transport
02.2021 - 04.2023
Broker Service Representative
Wolverton Transport
05.2020 - 10.2021
Broker Service Representative
GWB Transportation Services
07.2006 - 05.2013
Broker Service Representative
Torque Transport
07.2001 - 05.2006
Distribution Manager
Dorel Industries
07.1998 - 06.2001
Broker Sales Representative
JRC Transportation
05.1997 - 06.1998
Bachelor of Arts - English Language and Literature
York University
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