GERALD ANANABA
Thorold,Canada
Summary
I'm a highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for my leadership, sales performance, merchandising and stock expertise, as well as excellent customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Michael Kors
09.2023 - Current
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
Sales Associate
H&M Retail
09.2022 - 09.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Furniture expert
Dot Furniture
05.2022 - 08.2022
- Assembled and restored furniture, antiques, and other aluminum items
- Provided expert advice and guidance to customers on the selection, condition and value of patio furniture sets
- Provided customers with expert advice on industry trends, best practices, and emerging technologies
- Provided expert advice to clients on space and design possibilities for their patio needs
- Made sales calls over the phone with clients to boost store efficiency and customer satisfaction
- Implemented an effective up-selling strategy by identifying related products or accessories that complemented primary purchases made by customers.
Warehouse Associate
Sobeys
10.2021 - 02.2022
- With my ability to thrive in a team setting, I contributed to achieving the goal for the day
- Trained and supervised a team of warehouse associates to ensure accuracy and productivity
- Collaborated with cross-functional teams to improve logistics operations and increase efficiency
- I worked alone on occasions which gave me the opportunity to thrive with little or no supervision.
Floor Supervisor
Shoppers Drug Mart
06.2019 - 08.2021
- Developed a comprehensive customer service training program that reduced customer wait time
- Communicated effectively with customers to help resolve any issues they may have had
- Worked as a floor supervisor while employing my leadership skills.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Arts - Interactive Arts And Science
Brock University
St. Catharines, ON04.2024
Diploma - Interactive Media, Arts And Design
Durham College
Oshawa, Canada04.2022
Skills
- Multi-tasking strength
- Customer Service
- Product Sales
- Cash Handling
- Sales Training
- Retail Store Operations
- Effective Communication
- Stocking and Receiving
- Team Leadership
- Merchandising and Display
References
References available upon request
Timeline
Sales Associate
Michael Kors
09.2023 - Current
Sales Associate
H&M Retail
09.2022 - 09.2023
Furniture expert
Dot Furniture
05.2022 - 08.2022
Warehouse Associate
Sobeys
10.2021 - 02.2022
Floor Supervisor
Shoppers Drug Mart
06.2019 - 08.2021
Bachelor of Arts - Interactive Arts And Science
Brock University
Diploma - Interactive Media, Arts And Design
Durham College
Similar Profiles
Alessia IlieAlessia Ilie
Sales and Marketing Virtual Assistant at Michael Kors, Bicester Village Michael KorsSales and Marketing Virtual Assistant at Michael Kors, Bicester Village Michael Kors
Maksymilian TerebusMaksymilian Terebus
Samples Coordinator at Michael KorsSamples Coordinator at Michael Kors
David GarciaDavid Garcia
Equipment Operator & Order Puler at Michael KorsEquipment Operator & Order Puler at Michael Kors
Karla OchoaKarla Ochoa
Sales Associate Supervisor at Michael Kors StoreSales Associate Supervisor at Michael Kors Store
Ishmael PalmerIshmael Palmer
Volunteer at FairbankVolunteer at Fairbank