GERALD ALSTON
Marina
Summary
Detail-oriented professional with a solid foundation in technical support and customer service. Recognized for exceptional communication skills and the ability to provide accurate information while maintaining high customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CHEVRON
Monterey
09.2025 - Current
- Provided training to new hires on company policies and procedures.
- Participated in team meetings to discuss improvements in service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Night Auditor
HYATT
Carmel Valley
08.2023 - 09.2025
- Assisted customers with product inquiries and service-related issues.
- Managed customer accounts and updated information in the database.
- Resolved complaints effectively through active listening and problem-solving skills.
- Collaborated with team members to enhance customer service strategies.
- Handled high-volume calls while maintaining professionalism and efficiency.
- Documented customer interactions for future reference and analysis.
- Participated in team meetings to discuss improvements in service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Maintenance Technician
Asilomar State Beach And Conference Grounds
Pacific Grove
01.2020 - 03.2023
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Repaired electrical systems and plumbing issues to ensure operational efficiency.
- Maintained HVAC systems, ensuring optimal performance and safety compliance.
- Executed preventive maintenance tasks on machinery to reduce downtime.
- Collaborated with team members to troubleshoot complex mechanical problems.
- Documented maintenance activities and repairs in the tracking system accurately.
- Trained junior technicians on safety protocols and proper equipment usage.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Journeyman Electrician
MACALUSO ELECTRIC
SAND CITY
06.2018 - 01.2022
- Installed wiring systems in residential and commercial buildings.
- Conducted regular maintenance and inspections on electrical systems.
- Trained and mentored apprentices in safe work practices and techniques.
- Collaborated with contractors to ensure project specifications were met.
- Diagnosed electrical issues using testing equipment and tools effectively.
- Ensured compliance with local codes and safety regulations consistently.
- Read blueprints or schematic diagrams to determine the layout of a particular job site.
- Replaced faulty switches, outlets, circuit breakers when necessary.
Education
MONTEREY HIGH SCHOOL
MONTEREY 06-1994
IN PROGRESS - Nursing
MONTEREY PENNISULA COLLEGE
Monterey, CASkills
- Problem solving
- Electrical repairs
- Preventive maintenance
- Equipment maintenance
- Attention to detail
- Effective communication
- Plumbing
- Grounds upkeep
References
References available upon request.
Timeline
Customer Service Representative
CHEVRON
09.2025 - Current
Night Auditor
HYATT
08.2023 - 09.2025
Maintenance Technician
Asilomar State Beach And Conference Grounds
01.2020 - 03.2023
Journeyman Electrician
MACALUSO ELECTRIC
06.2018 - 01.2022
MONTEREY HIGH SCHOOL
IN PROGRESS - Nursing
MONTEREY PENNISULA COLLEGE