Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic
David Mboli-Idie

David Mboli-Idie

Ottawa,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

IT Technician

Transport Canada
12.2022 - Current
  • Local Registration Authority (LRA) trained.
  • Assisted the client to the setup mykey for enrollment and recovery.
  • Added services for clients in the TCD.
  • Managed client's account through TCD.
  • Submitted myKEYs requests for government and non-government employees (ex: contractors).
  • Updated myKEY information for transferred resources (Organization and email address).
  • Submitted requests to make changes to the Common Name (i.e. surname/name) and email address.
  • Submitted requests for Device, Group or Application certificates.
  • Submitted requests for employees who cannot access or use the Online Registration and Credential Administration (ORCA) Web Application.
  • Submitted requests for Revocations / Deactivation.
  • Activated accounts for clients interested in new services.

LAN Helpdesk Technician

Courts Administration Service
09.2022 - 12.2022
  • Worked in Active Directory Environment to add and remove permissions, as well as change network passwords.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware devices and software to set up work stations for employees.
  • Provided onsite support over the phone, via remote administration, through email, and in person to clients.
  • Assisted clients with printer issues.
  • Followed up with clients to validate that the issue has been resolved.
  • Configured and setup laptop and cell phones for new employees.
  • Provided technical support and advice for the end user on a daily basis.
  • Configured Entrust Soft Token for new employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted client through remote tool Quick Assist.
  • Supported the operations of IT Infrastructure and services by phone and on-site.

Desktop Support Technician

Transport Canada
09.2021 - 04.2022
  • Used IT Service Management Tool (BMC Remedy) to receive, update, and resolve tickets.
  • Supported operations of IT Infrastructure and services by phone and on-site.
  • Created and managed tickets within HP Service Manager (SMGS).
  • Installed various pc hardware including printers, scanners, and monitors.
  • Updated software and performed tests to ensure applications were fully operational.
  • Used BeyondTrust remote support tool for remote connection to Tablet/Laptop for off-site support.
  • Provided user support to both local and remote users including new system and software installs.
  • Installed and configured various types of software with Active Directory/SCCM.
  • Troubleshooted and resolved Transport Canada employees workstations, laptops, and tablets issues.
  • Identified, investigated and resolved system malfunctions - isolated causes of errors to cabling, lab computers, computer file servers, printers, scanners.
  • Maintained and updated inventory of IT equipment in BMC Remedy.
  • Configured Entrust Soft Token for new employees.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Used Active directory to add, remove permissions, and change network passwords.
  • Configured citrix workspace for new employees.
  • Provided technical support and advice for the end user on a daily basis.
  • Troubleshooted and resolved client's issue with vpn, and MS office 365.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Followed up with clients to validate that the issue has been resolved.

Education

Associate of Science - Computer Systems Technician - Networking

Algonquin College
Ottawa, ON
08.2022

Skills

  • Excellent oral and written communications in both French and English
  • Excellent time management skills and ability to perform well under pressure
  • Experience using Windows 7, Datacenter 2016 Desktop Experience, Windows 10, Windows 11 and Windows Server 2016/2019
  • Troubleshooting, analyzing and repairing problems on desktop computers
  • Knowledge of LAN/WAN Networking (TCP/IP)
  • Knowledge and experience using Citrix Workspace and BeyondTrust Remote support
  • Experience using Microsoft Active Directory, and Group policy object
  • Knowledge of scripting/programming languages such as Bash, PowerShell, Java and Python
  • Knowledge of computer system backup and restore
  • Knowledge of HP Service Service Manager (SMGS), BMC Remedy and SolarWinds NPM
  • Knowledge of Azure, Entrust, RDIMS, and Enterprise Mobile Device Management
  • Explored best practices of service management with focus on ITIL
  • Experience using Goverlan Systems Management
  • Collaborative Team Player
  • Experience configuring Blackberry Access, Work, and UEM Client
  • Experience using Quick Assist

Timeline

IT Technician

Transport Canada
12.2022 - Current

LAN Helpdesk Technician

Courts Administration Service
09.2022 - 12.2022

Desktop Support Technician

Transport Canada
09.2021 - 04.2022

Associate of Science - Computer Systems Technician - Networking

Algonquin College

Certification

  • Microsoft Certified: Azure Fundamentals - License - Earned on: January 21, 2024

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