SHERICE COLEY
186 King St, London,Canada
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bill Gosling Outsourcing
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer request or disputes.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Administrative Assistant
Ncs International
01.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and distributed meeting minutes and action items within timely manner.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Management email correspondence.
- Process expenses by submitting supplier invoices for payments.
- Billing all customers once shipment has been arranged and on route/delivered.
- Address supplier enquiries via email.
- Managed filing system and completed other clerical tasks.
- Manage stationery request from all departments
- Process vendor invoices in batches and submitting for payments.
- Track and monitor supplier invoice submissions and provide payment status upon request to suppliers.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Data Entry Clerk
Robert Half - Riverside Millwork Group
11.2022 - 12.2022
- Create invoices from orders and submit them to customers via email
- Respond to follow up email enquiries from customers
- Perform data entry
- Data entry - Numeric
- Ensure accuracy
- Perform document review
- Review invoices
- Update the spreadsheet with invoices already submitted to customers
Technical Administrative Assistant
Airports Authority of Jamaica
06.2021 - 10.2022
- Company Overview: Norman Manley International Airport
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed filing system and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Maintaining the Senior Director's Calendar
- Schedule meetings/appointments
- Complete budget for the financial year
- Follow up on activities on behalf of the Senior Director
- Carry out procurement activities
- Plan and execute site visit
- Complete Monthly Reports
- Complete Action Sheets
- Handled all domestic and international travel arrangements and reservations for the Senior Director
- Ordering of stationery items and office equipment
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Conducted invoice processing and investigated accounts receivables discrepancies
- Composed and proofread memos, letters and reports to verify error-free communication
- Norman Manley International Airport
Administrative Assistant
National Health Fund
12.2019 - 06.2021
- Answered multi-line phone systems and managed over 30 customer calls per day, routing calls and delivering messages to staff
- Executed record filing system to improve document organization and management
- Submit Purchase Requisition
- Follow up on Purchase Orders
- Processed invoices and expenses and followed up on the payment process
- Recording secretary for the Sponsorship Committee
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Composing and dispatching Action Sheet to the relevant Stakeholders
- Submit Artwork to media outlets for publishing
- Organizing, printing and dispatching company diaries to staff
- Organized the designing, printing and dispatching of yearly calendars to company staff
- Scheduled office meetings and client appointments for supervisor
- Handled client correspondence and tracked records to foster office efficiency
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Receptionist
The National Health Fund
08.2019 - 09.2019
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept the reception area clean and neat to give visitors a positive first impression
- Sorted, received and distributed mail correspondence between departments and personnel
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department
- Checked-in visitors
Warehouse Assistant
Kingston Wharves Limited - Total Logistics Facilities
11.2018 - 03.2019
- Prepared Site List
- Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Satisfied documentation requirements
Customer Service Representative
May Pen Drug Serv
06.2018 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offering advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments
- Responded to customer requests for products, services and company information
- Managed a constant flow of customers with minimal wait times
Customer Service Representative
May Pen Hospital
08.2017 - 09.2017
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments and special requests
- Maintained up-to-date knowledge of product and service changes
Education
Master Of Business Administration -
Eneb Business School
Barcelona 09.2025
Certificate - Report Writing Skills
HR Dynamix
Kingston07.2022
Certificate - Supervisory Management
University of The West Indies
Kingston04.2022
Bachelor of Science - Customs Processes, Freight Forwarding and Immigration
Caribbean Maritime University
Kingston11.2019
Skills
- Ease with Computers and Technology
- Strong Organizational Skills
- Document and File Management
- Advanced MS Office Suite Knowledge
- Spreadsheet Management
- Writing and Editing Skills
Certification
Professional Certification of Advanced Competence in Public Procurement (ACPP), International Procurement Institute, 04/01/22
Timeline
Customer Service Representative
Bill Gosling Outsourcing
12.2023 - Current
Administrative Assistant
Ncs International
01.2023 - 10.2023
Data Entry Clerk
Robert Half - Riverside Millwork Group
11.2022 - 12.2022
Technical Administrative Assistant
Airports Authority of Jamaica
06.2021 - 10.2022
Administrative Assistant
National Health Fund
12.2019 - 06.2021
Receptionist
The National Health Fund
08.2019 - 09.2019
Warehouse Assistant
Kingston Wharves Limited - Total Logistics Facilities
11.2018 - 03.2019
Customer Service Representative
May Pen Drug Serv
06.2018 - 08.2018
Customer Service Representative
May Pen Hospital
08.2017 - 09.2017
Certificate - Report Writing Skills
HR Dynamix
Certificate - Supervisory Management
University of The West Indies
Bachelor of Science - Customs Processes, Freight Forwarding and Immigration
Caribbean Maritime University
Professional Certification of Advanced Competence in Public Procurement (ACPP), International Procurement Institute, 04/01/22
Master Of Business Administration -
Eneb Business School
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