Geovanny Alden Munoz
Victorville
Summary
Friendly and customer-focused professional with proven success delivering exceptional service in fast-paced, high-pressure environments. Skilled at building positive guest interactions, handling inquiries with patience and professionalism, and creating welcoming experiences that make customers feel valued. Thrives on multitasking, problem solving, and teamwork while keeping the atmosphere upbeat and engaging.
Overview
2
2
years of professional experience
Work History
Packer
Chaos LLC
01.2025 - 05.2025
- Carefully packed clothing orders with precision and attention to detail, ensuring customers received items in excellent condition.
- Efficiently processed high-volume orders while maintaining accuracy, supporting timely and reliable delivery for customers.
- Collaborated with team members to streamline fulfillment operations, promoting a smooth and positive customer experience.
Host
Thai District
07.2024 - 11.2024
- Delivered friendly and attentive service, maintaining composure in high-pressure situations to ensure every guest felt valued and cared for.
- Managed reservations and takeout orders, providing clear communication, accurate wait times, and helpful responses to customer inquiries.
- Created a welcoming first impression by greeting and assisting guests, enhancing overall satisfaction and encouraging return visits.
Barista
Rose Park Roaster
10.2023 - 05.2024
- Executed daily opening and closing procedures with precision, including cash handling, equipment maintenance, and store security.
- Provided exceptional customer service by engaging with customers to understand their preferences and making personalized recommendation, leading to a 15% increase in repeat customers.
- Crafted a wide variety of high-quality espresso-based drinks and pour-over coffees, adhering to Rose Park Roasters strict standards of quality and taste.
Education
Associate of Science - Math/Science
Victor Valley College
Victorville, CA06.2019
Skills
- Customer Service & Guest Engagement
- Active Listening & Clear Communication
- Problem Solving in Fast-Paced Environments
- Multitasking & Time Management
- Team Collaboration
- Creating Positive Guest Experiences
Timeline
Packer
Chaos LLC
01.2025 - 05.2025
Host
Thai District
07.2024 - 11.2024
Barista
Rose Park Roaster
10.2023 - 05.2024
Associate of Science - Math/Science
Victor Valley College
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