GEOVANNY ESPINOZA
Los Angeles
Summary
Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than 2 years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Representative
Prepare Benefits
09.2022 - Current
- Educate and assist employees in understanding their benefit options and enrollment procedures
- Conduct orientations and presentations to employees and staff
- Checked employees' benefits enrollment for accuracy and inputted all data into multiple enrollment platforms
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Observed strict procedures to maintain data and plan participant confidentiality
Benefits Specialist
Voluntary Benefits Advisors
05.2022 - 10.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Benefits Representative
Workplace Solutions
08.2021 - Current
- Educate employees on benefit options, including health insurance, retirement plans, life insurance, and other voluntary benefits
- Process benefit enrollments, changes, and terminations in compliance with company policies
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software]
- Assisted with design and implementation of various employee benefits programs
- Skilled at working independently and collaboratively in a team environment.
- Directed and controlled Medical, dental, vision and Voluntary benefit packages
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Insurance Agent
Farmers Insurance Agency
04.2021 - 06.2022
- Prospect and generate leads, contacting potential customers to offer insurance products and services
- Process insurance applications, collect necessary documentation, and facilitate underwriting processes
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Logistics Driver and Clerk
The Plant
02.2020 - 04.2021
- Safely operate a commercial vehicle to transport goods and materials to designated destinations
- Generate reports on shipping activities, inventory levels, and other key performance indicators as requested
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Monitored and managed fuel consumption and expenses for management reporting.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Valet
LAZ Parking Services
01.2017 - 08.2019
- Greet customers in a polite and professional manner, providing excellent customer service
- Ensure the proper handling of customers’ vehicles to minimize the risk of damage or theft
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Education
High School Diploma -
College Ready Academy HS #5
Los Angeles, CA06.2013
Skills
- Proficient in Microsoft Office, Macintosh, Windows, Google Suites, and CRM Systems
- Active Listening
- Problem Solving
- Interpersonal Skills
- Analytical Skills
- Time Management
- Decision Making
- Adaptability
Certification
- Life Only License - 6/17/2021 - Present
- Accident and Health License - 6/17/2021 - Present
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Benefits Representative
Prepare Benefits
09.2022 - Current
Benefits Specialist
Voluntary Benefits Advisors
05.2022 - 10.2022
Benefits Representative
Workplace Solutions
08.2021 - Current
Insurance Agent
Farmers Insurance Agency
04.2021 - 06.2022
Logistics Driver and Clerk
The Plant
02.2020 - 04.2021
Valet
LAZ Parking Services
01.2017 - 08.2019
High School Diploma -
College Ready Academy HS #5
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