Geovanniq Aranda
Fresno
Summary
To provide a service in a competent and professional manner, while meeting the company's goals and objectives. Continuing my professionalism through excellent communication, interpersonal skills and furthering my professional development.
Overview
10
10
years of professional experience
Work History
Service Advisor
Selma Hyundai
12.2023 - Current
- Provide exceptional customer service, ensuring customers feel informed and confident in the services they are receiving
- Asses customer vehicles and recommend services based on manufacturer guidelines and vehicle mileage
- Create Customer service appointments based on customer service needs
- Review and explain warranty coverage to customers, ensuring services or repairs are completed according to warranty guidelines
- Upsell services based on customer needs and vehicle condition, suggesting additional services that improve vehicle performance or longevity
Service Consultant
Caliber Collision
08.2023 - 12.2023
- Consult with customers to understand their needs and provide clear explanations about repair options, timeframes, and costs
- Communicate clearly with insurance adjusters to discuss claims, coverage, and repair recommendations
- Customer relationship management
- Conflict resolution and problem solving
- Ability to prepare and submit estimates for insurance approval and negotiate repairs based on policy coverage
- Coordinate multiple repair jobs, prioritizing urgent or complex work and ensuring customer deadlines are met
- Track job progress and adjust resources as needed to meet repair timelines
Service Advisor
Honda North
01.2018 - 11.2022
- Facilitating customer appointments while funneling client base to appropriate and available mechanics
- Utilizing continuous knowledge of automotive and specialized products or services to provide in-depth information about available parts and service options to customers
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick up
- Managing and overseeing the dealership's workflow and schedule
- Habitual communication with customer based on established rapport to advise them about service changes or car pick-up times
- Maintaining ideal and transparent customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are adequately defined to customers before/during processing their payments
- Liaising with service technicians about parts ordering and ensuring parts are available when needed
- Serving as a unique branch between management and service center in order to foster positive change in consumer, service center and business service dynamic
- Maintaining professionalism in adverse client interactions
Service Advisor
Lithia Ford of Fresno
05.2015 - 10.2017
- List customer questions and concerns for proper automotive diagnosis and service of each individual vehicle on service work order
- Perform vehicle walk through for proper up sale service and vehicle health
- Communicate regularly with technician staff for automobile diagnosis and service for each individual vehicle and communicate proper needed service back to customer for over-all vehicle wellness
- Help manage call flow, respond to customer questions, concerns and help establish vehicle needed service appointments
- Arrange for complimentary loaner vehicles, as needed
- Document proper service paper work and photos for warranty approval when necessary
Education
High School Diploma -
Herbert Hoover High School
Fresno05-2006
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Knowledge in ADP software
- Service invoice processing
- Strong organizational skills
- Exceptional customer service
- Bilingual in English and Spanish
- 50 WPM
- 10-Key
- Adaptive team player
- Detail Oriented
Timeline
Service Advisor
Selma Hyundai
12.2023 - Current
Service Consultant
Caliber Collision
08.2023 - 12.2023
Service Advisor
Honda North
01.2018 - 11.2022
Service Advisor
Lithia Ford of Fresno
05.2015 - 10.2017
High School Diploma -
Herbert Hoover High School
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