GEOVANNI A. GILBERT
Pickering
Summary
To obtain a position that allows me to utilize my skills and talents in a company that allows growth.
Overview
21
21
years of professional experience
Work History
Service Manager
Durham Hino
01.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Advisor
Tallman Truck Center
10.2015 - 01.2019
- Initiated automotive services and repairs by ascertaining performance problems and services requested, verifying warranty and service contract coverage, developing estimates, writing repair orders and maintaining customer rapport and records
- Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Automotive Service Writer Advisor Skills and Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Private
Canadian Armed Forces
01.2011 - 12.2017
- Vehicle Technician Training
Cook
Amsterdam Brewhouse On-The-Lake
08.2013 - 12.2013
- Run the fryers and pizza oven
- Preparation Team
Cook
Joey Restaurants
12.2012 - 08.2013
- Ran the lines consisting of salads, grill tops, ovens and fryers
- Organized and dispatched orders as they appeared on the screen
- Prepared food items such as desserts and appetizers and salads
Grade Manager
Il Postino Restaurant
02.2012 - 11.2012
- Prepared hot and cold food items such as desserts, appetizers and salads
Technician
Integrated Road Services (CAA)
12.2010 - 09.2011
- Changed and sold batteries to people whose car was not starting
- Assisted people who had been locked out of their vehicles
- Jump started cars when they were unable to start
Bus Driver
Stock Transportation
10.2009 - 04.2010
- Drove elementary children to and from various schools in the city
Mechanic
Don Howson Chevrolet
11.2007 - 08.2008
- Conducted oil changes on various types or cars and vans
- Repaired tires and exhausts on different vehicles
- Certified to complete Drive Clean tests
Mechanic
Hogan’s Chevrolet
02.2004 - 10.2007
- Performed head gasket and engine repairs on various vehicles
- Completed semi-annual and annual car inspections
- Conducted brake services and fluid flushes along with other general work
- Trained in WHMIS (Workplace Hazardous Materials Information System)
Education
International Culinary Management Program -
Centennial College
01.2015
Cook Basic Program- Level I -
Liaison College Downtown Campus
Toronto, ON11.2012
Ontario Secondary School Diploma (O.S.S.D.) -
R.H. King Academy
06.2005
Skills
- Managerial experience
- Customer service oriented
- Quick learner
- Ability to work in a fast paced environment
- Time Management
- Coachable
- Reynolds & Reynolds software
- ADP software
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Positive attitude
- Computer skills
- Compassionate caregiving
- Cooking
Timeline
Service Manager
Durham Hino
01.2019 - Current
Service Advisor
Tallman Truck Center
10.2015 - 01.2019
Cook
Amsterdam Brewhouse On-The-Lake
08.2013 - 12.2013
Cook
Joey Restaurants
12.2012 - 08.2013
Grade Manager
Il Postino Restaurant
02.2012 - 11.2012
Private
Canadian Armed Forces
01.2011 - 12.2017
Technician
Integrated Road Services (CAA)
12.2010 - 09.2011
Bus Driver
Stock Transportation
10.2009 - 04.2010
Mechanic
Don Howson Chevrolet
11.2007 - 08.2008
Mechanic
Hogan’s Chevrolet
02.2004 - 10.2007
Cook Basic Program- Level I -
Liaison College Downtown Campus
Ontario Secondary School Diploma (O.S.S.D.) -
R.H. King Academy
International Culinary Management Program -
Centennial College
Similar Profiles
Jayden KnottJayden Knott
Heavy Veichle Diesel Mechanic at HINO TrucksHeavy Veichle Diesel Mechanic at HINO Trucks
Evan WardEvan Ward
Chassis Assembler at HINO MotorsChassis Assembler at HINO Motors
Clarice HancockClarice Hancock
Supervisor at Hino Motors Manufacturing U.S.ASupervisor at Hino Motors Manufacturing U.S.A
Shane ReyesShane Reyes
Cook 2 at Pickering Casino ResortCook 2 at Pickering Casino Resort
Reianna RampersaudReianna Rampersaud
International Advancement Coordinator at University Of Toronto, St. George CampusInternational Advancement Coordinator at University Of Toronto, St. George Campus