Geovanna Ortiz
Norwalk
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Toast. Proven ability to engage guests and resolve issues swiftly, ensuring satisfaction. Experienced in cash handling and point of sale operations, with a strong focus on teamwork and maintaining a professional appearance. Committed to enhancing customer experiences in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Toast
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
La Fortaleza Inc.
01.2003 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Account Representative
Citrus Valley Business Office
10.2005 - 01.2015
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
Medical Billing Certificate - Medical Billing
American Career College
CA04-2002
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Sales techniques
- Point of sale operation
Certification
- Certified Medical Biller, Citrus Valley - 2005-2015
Timeline
Server
Toast
05.2023 - Current
Patient Account Representative
Citrus Valley Business Office
10.2005 - 01.2015
Cashier
La Fortaleza Inc.
01.2003 - Current
Medical Billing Certificate - Medical Billing
American Career College
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