Geo Sam John
Bangalore,Karnataka
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
23
23
years of professional experience
Work History
Regional Supervisor
PARCOS ,Intercraft Trading Pvt Ltd
12.2017 - 10.2023
- Sales,
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Monitored inventory levels closely, implementing effective stock control measures to minimize losses from excess or obsolete products.
- Strengthened communication skills through regular interactions with others.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated team performance regularly, providing guidance for continuous improvement and goal achievement.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Generated weekly reports detailing KPIs and operational data.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Manager
CHOPPIES Hyper Market Pty Ltd
02.2017 - 08.2017
- Worked well in a team setting, providing support and guidance.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Associate Store Manager
Crabtree & Evelyn-London, Optimum Luxury Retail
08.2013 - 06.2016
- Sales
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
- Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Store Manager
PARCOS, Intercraft Trading Pvt Ltd
06.2011 - 07.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Supervisor
Intercraft Trading Pvt Ltd
05.2008 - 05.2011
- Preparing Sales Targets for Team and prepping Sales report, Audit reports, Stock Audits, Sales
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Team Leader
Intercraft Trading Pvt Ltd
01.2007 - 04.2008
- Providing quality service to valued customers,
- Performing additional responsibility given by Store manager/ submitting reports to Store Manager
- Responsible for retail sales and achieving sales targets, Handling store promotional activities, Analyzing of Retail Trend and feedback to Store Manager, on customer's needs
- Meeting all operational reporting requirements
- Evaluated customer needs and feedback to drive product and service improvements.
- Organized and detail-oriented with strong work ethic.
- Held weekly team meetings to inform team members on company news and updates.
- Passionate about learning and committed to continual improvement.
Sales Consultant
Intercraft Trading Pvt Ltd
02.2005 - 12.2006
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Assistant
Maria Beauty Parlor & Dress Designers
06.2000 - 01.2005
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Built rapport with repeat customers, fostering long-term loyalty to brand.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Senior Secondary Schooling-Standard 12th-India -
National Institute of Open Schooling
Bangalore,India06.2023
Secondary Schooling-Standard 10th-India -
St Marys Res Public School
Thiruvalla,Kerala06.2000
Skills
- Decision-Making
- Documentation And Reporting
- Goal-Oriented
- Task Delegation
- Customer Relations
- Microsoft Office
- Staff Management
- Inventory Control
Area Of Expertise
- Retail Store Operations
- Merchandise Planning
- Sales
- Finance
- Promotions
- Training
- Team Management
- Customer Service
Personal Information
- Date of Birth: 01/07/1983
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above details are true to my knowledge and if given the opportunity to work in your esteemed organization it would be a great honour.
Languages
English
Professional Working
French
Elementary
Malayalam
Limited Working
Tamil
Elementary
Hindi
Elementary
Timeline
Regional Supervisor
PARCOS ,Intercraft Trading Pvt Ltd
12.2017 - 10.2023
Assistant Manager
CHOPPIES Hyper Market Pty Ltd
02.2017 - 08.2017
Associate Store Manager
Crabtree & Evelyn-London, Optimum Luxury Retail
08.2013 - 06.2016
Store Manager
PARCOS, Intercraft Trading Pvt Ltd
06.2011 - 07.2013
Supervisor
Intercraft Trading Pvt Ltd
05.2008 - 05.2011
Team Leader
Intercraft Trading Pvt Ltd
01.2007 - 04.2008
Sales Consultant
Intercraft Trading Pvt Ltd
02.2005 - 12.2006
Sales Assistant
Maria Beauty Parlor & Dress Designers
06.2000 - 01.2005
Senior Secondary Schooling-Standard 12th-India -
National Institute of Open Schooling
Secondary Schooling-Standard 10th-India -
St Marys Res Public School
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