Georgy Nohra
Laval
Summary
Experienced Bilingual Sales and Customer Support Specialist with a background in retail and volunteer IT helpdesk support. Proficient in customer service and technical issue resolution. Eager to utilize problem-solving abilities and collaborate with teams in a customer-centric environment. Seeking an opportunity to leverage skills and contribute to a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Bell Aliant
09.2024 - Current
- Conduct inbound and outbound calls to recover overdue payments, negotiate payment plans, and offer settlement options.
- Maintain accurate records by updating customer information and documenting all interactions and payment agreements.
- Follow company policies and procedures to ensure all collection activities are professional, respectful, and compliant.
- Maintain a 98% customer satisfaction rating by resolving issues professionally, showing empathy, and building rapport with clients.
Help Desk Support
EasySoft
11.2020 - 02.2022
- Assisted in the installation and configuration of basic software and hardware, improving system performance.
- Provided technical support to users, troubleshooting hardware and software issues across various devices.
- Documented recurring technical issues and provided recommendations for long-term solutions.
Store Clerk
Groupe Adonis
04.2022 - 05.2024
- Developed strong customer relationships by addressing concerns, following up on orders, and ensuring high levels of satisfaction.
- Collaborated with team members to ensure a clean, safe, and welcoming environment for customers.
- Provided exceptional customer service, assisting customers with inquiries, product recommendations, and resolving issues promptly.
Education
Associate - Computer Science
Antonine University (UA)
12.2021
Skills
- Java
- Microsoft Office
- Problem-Solving
- Python
- Time-Management
- Communication skills
Certification
CompTIA A+ Certificate, Currently studying
Accomplishments
- Developed strong customer relationships by addressing concerns, following up on orders, and ensuring high levels of satisfaction.
- Collaborated with team members to ensure a clean, safe, and welcoming environment for customers.
- Provided exceptional customer service, assisting customers with inquiries, product recommendations, and resolving issues promptly.
- Assisted in the installation and configuration of basic software and hardware, improving system performance.
- Provided technical support to users, troubleshooting hardware and software issues across various devices.
- Documented recurring technical issues and provided recommendations for long-term solutions.
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Financial Services Representative
Bell Aliant
09.2024 - Current
Store Clerk
Groupe Adonis
04.2022 - 05.2024
Help Desk Support
EasySoft
11.2020 - 02.2022
Associate - Computer Science
Antonine University (UA)
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