Georgio Costouros
Leduc
Summary
Proven leader in project and sales management, adept at CRM and client relationship enhancement, significantly boosted business growth for Jordans Floor Coverings. Expert in scope management and training, I excel in fostering team collaboration and driving efficiency. My approach has consistently resulted in surpassing client expectations and achieving key milestones.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Leduc Chrysler
03.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Senior Project Manager
Professional Construction Systems
08.2019 - 03.2024
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
Restoration/Commercial Sales Manager
Jordans Floor Coverings
08.2018 - 09.2019
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Negotiated contracts with major clients, securing favorable terms that benefited both parties involved.
- Provided local market insight and identified trends.
- Planned, coordinated, and implemented commercial sales functions and processes.
Lead Field Technician
Modern PURAIR
04.2016 - 08.2018
- Exceeded client expectations with prompt responses to service calls and expedited resolutions to pressing concerns.
- Promoted environmental responsibility within the team by adhering to proper waste disposal guidelines during field operations.
- Contributed to cost savings by identifying inefficiencies in current processes, proposing new strategies for improvement, and monitoring their effectiveness over time.
- Enhanced system efficiency by performing routine maintenance and troubleshooting tasks on field equipment.
- Streamlined processes for equipment repairs, reducing downtime and improving overall productivity.
- Reduced equipment downtime by quickly addressing malfunctions through efficient diagnostic procedures.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Exterior Building Envelope Technician - Certified Inspector
HAAG
Dallas, TX01-2017
Technician Certification - HVAC Technician Certification
NADCA
Kelowna, BC01-2016
Journeyman - Carpentry And Floorlaying
Carpentry & Floorlayers Union Local 1541
Vancouver, BC01-2006
High School Diploma -
McNally Composite High School
Edmonton, AB01-1988
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Closing techniques
- Sales strategies
- Leads prospecting
- Project planning
- Scope management
- Client relationship management
- Project plan development
- Client relations
- Training and mentoring
Languages
English
Full Professional
French
Limited Working
Greek
Full Professional
German
Limited Working
Timeline
Sales Consultant
Leduc Chrysler
03.2024 - Current
Senior Project Manager
Professional Construction Systems
08.2019 - 03.2024
Restoration/Commercial Sales Manager
Jordans Floor Coverings
08.2018 - 09.2019
Lead Field Technician
Modern PURAIR
04.2016 - 08.2018
Exterior Building Envelope Technician - Certified Inspector
HAAG
Technician Certification - HVAC Technician Certification
NADCA
Journeyman - Carpentry And Floorlaying
Carpentry & Floorlayers Union Local 1541
High School Diploma -
McNally Composite High School
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