GEORGINAH MUMBI MBALA
Nairobi,KENYA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sterbor Investment
01.2011 - Current
- Identify and interpret legal requirements and laws affecting human resources function and ensure policies, procedures and reporting are placed in order
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Human Resource Officer
Emray Enterprises Limited
02.2008 - 12.2010
- Identify and interpret legal requirements and laws affecting human resources function and ensure policies, procedures and reporting are placed in order
- Coordinate the performance appraisal, promotions and salary increment process to ensure there's effectiveness within the organization
- Establishing training needs in consultation with sector heads and organize relevant training for staff
- Address employee grievances and conflict resolution in accordance with applicable laws
- Preparation of human resources monthly report for all employees and ensure that personnel records are up to date
- Processing annual leave and staff contracts
- Act as a bridge between employees and management
- Conduct training needs analysis and coordinate with service providers
- Safety at work and Health cases scheme (NHIF and NSSF)
- Attending to issues related to payroll statutory deductions requirement.
Sales Executive reporting to the Sales Supervisor
Wines of the world
12.2007 - 01.2008
- Promotion and merchandise products
- Advertising company brand and products
- Recruitment of new customers
- Processing customer database
- Taking note of compliments/complains brought by the customers
Administrative Assistant
Dana Bureau Services
07.2006 - 11.2007
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Executive reporting to the Sales Manager
Tasly Africa Kenya
08.2005 - 05.2006
- Promotion and merchandise products
- Advertising company brand and products
- Recruitment of new customers
- Processing customer database
Internship
Coast Water Services Board
04.2005 - 07.2005
- Processing of annual leave
- Keeping of personnel records
- Handling disciplinary cases-drafting letters for officers on job group 4C and below
- Preparation of Human Resources Monthly report
- Processing retirement benefit and pension paper for retired staff
- Safety at work and health care scheme (NHIF & NSSF)
Education
Diploma - Human Resources Management
The Kenya Institute of Management
Kenya12.2004
Certificate - Bs Management
The Kenya Institute of Management
Kenya12.2003
Certificate - Competence in Computer Application
Patana Institute
Kenya09.2003
Kenya Certificate of Secondary Education -
St. Angela's Girls Secondary School
Kenya12.2000
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Staff Management
Complimentarycoursesattended
- Peer education on concepts of health promotion at the workplace
- Kenya labour laws seminar
Languages
English
Elementary
Timeline
Operations Manager
Sterbor Investment
01.2011 - Current
Human Resource Officer
Emray Enterprises Limited
02.2008 - 12.2010
Sales Executive reporting to the Sales Supervisor
Wines of the world
12.2007 - 01.2008
Administrative Assistant
Dana Bureau Services
07.2006 - 11.2007
Sales Executive reporting to the Sales Manager
Tasly Africa Kenya
08.2005 - 05.2006
Internship
Coast Water Services Board
04.2005 - 07.2005
Diploma - Human Resources Management
The Kenya Institute of Management
Certificate - Bs Management
The Kenya Institute of Management
Certificate - Competence in Computer Application
Patana Institute
Kenya Certificate of Secondary Education -
St. Angela's Girls Secondary School
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