Dedicated leader in retail management with strong skills in time management and employee training. Demonstrated ability to resolve customer complaints efficiently and implement visual merchandising strategies to optimize product appeal.
Overview
8
8
years of professional experience
Work History
Associate
Spencers
El Centro
07.2022 - Current
Built relationships with customers by providing friendly customer service.
Performed cash register functions accurately and efficiently.
Maintained positive working relationship with fellow staff and management.
Assisted customers in product selection and provided knowledgeable recommendations.
Maintained store appearance through organized displays and clean environments.
Utilized skill set to help achieve daily sales goals for the store
Store Manager
Spirirt Halloween
El Centro
07.2025 - 11.2025
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Developed strategies to enhance customer satisfaction and drive repeat business.
Recruited, trained and supervised new employees.
Created weekly work schedules for store personnel.
Developed strategies to maximize sales and profitability.
Evaluated store performance and incorporated feedback to implement improvement plans.
Maintained store cleanliness and organization to meet company standards.
Assistant Manager
Spirit Halloween
El Centro
08.2024 - 11.2024
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Supervised daily operations including scheduling shifts, assigning duties.
Assisted in managing seasonal staff training and development programs.
Implemented visual merchandising strategies to maximize product appeal.
Associate
Ross
El Centro
10.2017 - 12.2020
Collaborated with team to ensure efficient store operations and customer satisfaction.
Managed cash register operations, including handling cash and credit transactions.
Maintained cleanliness and organization of the front-end area during peak hours.
Demonstrated excellent customer service skills at all times.