Georgina Underwood
Kelowna
Summary
I am an experienced professional with a solid background in food service and management. I have been working in hospitality my whole career. Within a short amount of time, it was discovered within myself a love and passion for hospitality itself. I have learnt to adapt myself easily within tasks that are required with a driving passion to always be my best and demonstrate genuine hospitality to establish rapport with patrons and deliver memorable experiences.
My goal is to do seasonal work around Canada through food and beverage, travel to great destinations, meet some great people and make life memories. I have a 2-year working visa for Canada which started on the 3rd May 2025.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Big White Ski Resort
Kelowna
11.2025 - Current
- Provided excellent customer service to guests in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders and managed payments efficiently and accurately.
- Handled guest inquiries and resolved issues to enhance overall dining experience.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Prince of Wales Hotel
Waterton
05.2025 - 10.2025
- Provided exceptional customer service to enhance guest dining experiences.
- Presented menus and offered detailed descriptions of food and beverage options.
- Managed 6-12 tables efficiently during high-volume service periods.
- Processed guest orders accurately using point-of-sale systems.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Addressed and resolved customer complaints with professionalism and patience.
Server
Cradle Mount Hotel
Tasmania
10.2024 - 03.2025
- Provided superior customer service to guests in demanding dining setting.
- Processed customer orders while managing payments with precision and efficiency.
- Performed opening, closing duties such as setting up, breaking down stations prior to and after shift.
- Responded promptly to inquiries and resolving any complaints or issues quickly.
- Demonstrated passion and understanding of restaurant offerings and products.
- Mixed cocktails and beverages according to customer preferences and standard recipes.
Maître Di
Smiggins Hotel and Chalet and Apartments
05.2024 - 10.2024
- Supervised dining room operations and staff during busy service hours.
- Trained new servers on menu items and customer service standards.
- Resolved guest complaints swiftly to maintain high satisfaction levels.
- Created daily staff schedules to ensure adequate coverage for shifts.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Managed opening and closing duties to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Cellar Hand
JANSZ – Hill-Smith Family
Hobart
02.2024 - 04.2024
- Operated winery equipment for efficient wine production processes.
- Assisted in the fermentation process, monitoring temperature and quality levels.
- Handled and prepared barrels for aging, ensuring proper storage conditions.
- Maintained cleanliness and organisation of cellar and storage areas.
- Operated forklift to move barrels and loads of grapes into the receiving area.
Server
Public Kitchen & Bar
Queenstown
05.2023 - 12.2023
Cellar Hand
JANSZ – Hill-Smith Family
Hobart
02.2023 - 05.2023
Server/ Bartender
Feathertop Lodge
06.2022 - 10.2022
Barista
The Ugly Cook
01.2021 - 01.2022
Maître Di
Smiggins Hotel and Chalet and Apartments
05.2021 - 10.2021
Education
Higher School certificate -
Endeavour Sports High School
Certificate IV Leadership and management -
Barrington Training Services
Skills
- Exceptional customer service
- Table management
- Effective communication
- Positive guest interactions
- Guest engagement
- Wine pairings
- Strong work ethic
- Positive and professional
Certification
- Responsible service of Alcohol – NSW, QLD, TAS, SA, NT, WA
- Baristas certificate
- Certificate IV Leadership and management - This was finished with the Barrington Training Services in 2018. (Completed 05/01/18)
- Work in Accordance with an Issued Permit
- Enter Confined Space
- Gas Test Atmospheres
- Australian First Aid
- Australian Forklift license
- Pro serve Alberta
References
- Smiggins Hotel and Chalet apartments, Bianca Gunn, Smiggins Manager, 0417 455 913, accounts@smiggins.com.au
- Seppeltsfeild Winery, Matthew Pick, General Manager/ Head Wine maker, 0499 618 260, matthew@seppeltsfeild.com
- Feathertop Lodge, Steven Bond, Owner, 0424 225 774, stay@feathertoplodge.com.au
- Jansz Winery, Jennifer Doyle, Head Wine Maker, 0400 488 323, jdoyle@hsfe.com
- Prince of Wales, Diane Crustolo, 403-448-0081, dcrustolo@pursuitcollection.com
Timeline
Server
Big White Ski Resort
11.2025 - Current
Server
Prince of Wales Hotel
05.2025 - 10.2025
Server
Cradle Mount Hotel
10.2024 - 03.2025
Maître Di
Smiggins Hotel and Chalet and Apartments
05.2024 - 10.2024
Cellar Hand
JANSZ – Hill-Smith Family
02.2024 - 04.2024
Server
Public Kitchen & Bar
05.2023 - 12.2023
Cellar Hand
JANSZ – Hill-Smith Family
02.2023 - 05.2023
Server/ Bartender
Feathertop Lodge
06.2022 - 10.2022
Maître Di
Smiggins Hotel and Chalet and Apartments
05.2021 - 10.2021
Barista
The Ugly Cook
01.2021 - 01.2022
Higher School certificate -
Endeavour Sports High School
Certificate IV Leadership and management -
Barrington Training Services