Georgina Sahadath
Brampton,ON
Summary
Retail professional with extensive experience in customer service, payment processing, and sales. Proven ability to communicate effectively and collaborate within teams to enhance operational efficiency. Committed to contribute positively to team dynamics through effective collaboration and support.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Canadian Tire Store (#30)
Scarborough
01.1996 - 05.2006
- Processed orders and returns using company-specific software systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Restocked shelves with new merchandise as needed.
- Assisted cash line as needed, providing help for cashiers on shift.
- Resolved customer complaints in a professional manner.
Cashier
Winners
Scarborough
02.2004 - 04.2006
- Process customer transactions efficiently and accurately
- Assist customers in locating items within the store
- Maintain cleanliness and organization at the checkout area
- Balance cash drawer at the end of each shift
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier Supervisor
Canadian Tire Store (#30)
Scarborough
02.2003 - 03.2006
- Trained new cashiers on customer service and cash handling procedures.
- Assisted with staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly to enhance shopping experience.
- Coordinated with management on promotional activities and sales events.
- Monitored inventory levels at the checkout area to prevent stockouts.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Maintained an organized the front end by stocking shelves and cleaning up after each shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Counted and balanced registers.
Education
Certificate - Travel Counselor Program
Centennial College
Scarborough01-2001
High School Diploma -
Winston Churchill CCI
Scarborough06-2000
Skills
- Inventory management and POS operations
- Customer support and complaint resolution
- Staff training and scheduling coordination
- Problem solving and effective communication
- Attention to detail and time management
- Transaction handling and cash drawer balancing
- Returns processing and refunds handling
- Team collaboration
- Merchandise restocking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Winners
02.2004 - 04.2006
Cashier Supervisor
Canadian Tire Store (#30)
02.2003 - 03.2006
Customer Service Representative
Canadian Tire Store (#30)
01.1996 - 05.2006
Certificate - Travel Counselor Program
Centennial College
High School Diploma -
Winston Churchill CCI