Georgina Mis
Burbank
Summary
Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Overview
22
22
years of professional experience
Work History
Personal Banker
Citibank Rancho Park
Los Angeles
03.2018 - Current
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Recognized opportunities for cross-selling additional banking products or services.
- Researched customer inquiries and reported findings in a timely manner.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Teller
Citibank Eagle Rock
Los Angeles
07.2014 - 03.2018
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
Teller
Citibank Wilshire Center
Los Angeles
08.2012 - 06.2014
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Service Officer
Citibank Echo Park
Los Angeles
11.2002 - 02.2007
- Balanced daily transactions to ensure accuracy of account information.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Resolved problems or discrepancies concerning customers' accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Ensured compliance with federal regulations and internal policies during all transactions.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Education
Some College (No Degree) - Psychology
Los Angeles City College
Los Angeles, CASkills
- Customer Service
- Sales expertise
- Issues Resolution
- Relationship building and management
- Branch operations
- Regulatory Compliance
- Banking Policies and Procedures
- Teller Support
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Personal Banker
Citibank Rancho Park
03.2018 - Current
Teller
Citibank Eagle Rock
07.2014 - 03.2018
Teller
Citibank Wilshire Center
08.2012 - 06.2014
Service Officer
Citibank Echo Park
11.2002 - 02.2007
Some College (No Degree) - Psychology
Los Angeles City College
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