Georgina Howard
Rancho Mirage
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Scheduler Coordinator/Reservation Sales Agent
Capt. Daves Whale Watching Safari
2022.11 - 2023.02
- Provide high-level administrative support in scheduling and maintaining day-to-day captains crew and First Mates scheduling in arranging private charters for the general public.
- Reaching out to Boat Captains and First Mates in preparation of charter trips and selecting crew replacements while adhering to Coast Guard policies standards, and U.S. Waterways Laws.
- Modify and build schedules utilizing Fareharbor booking system and using Call Tracking metrics (CTM).
- Answered incoming phone calls and addressed questions regarding vessels and upcoming trips.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of public and private charter trips services.
Travel Agent
AAA Of Southern California
2021.06 - 2022.11
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Developed promotional materials for travel packages to market hot destinations.
Airport Concierge
JSX Airline
2017.03 - 2021.06
- Maintained high level of professionalism and discretion when dealing with passengers.
- Managing and facilitating check-in procedures, boarding and baggage management with error free accuracy,
- Verifying customer identification in accordance with all regulatory and company requirements to ensure federal and secure flight compliance.
- Also trained as a Ground Security Coordinators (GSC) ensuring for the safety and security of a flight,
Education
Associate of Arts - Liberal of Arts
College of The Desert
Palm Desert, CA05.2008
Skills
- Strong Problem Solver
- Scheduling Databases
- Spreadsheet Management
- Advance Clerical Knowledge
- Customer Reservation
- Type 45 WPM
- Employee Timesheet Processing
- Trained in 10-Key
- Entry Recording
- Read and Write Spanish
- Microsoft Office
- Multitasking
Languages
Spanish
Professional Working
Timeline
Scheduler Coordinator/Reservation Sales Agent
Capt. Daves Whale Watching Safari
2022.11 - 2023.02
Travel Agent
AAA Of Southern California
2021.06 - 2022.11
Airport Concierge
JSX Airline
2017.03 - 2021.06
Associate of Arts - Liberal of Arts
College of The Desert
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