Georgina Bell
Burlington,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Overview
26
26
years of professional experience
Work History
Account Executive – Core Services
Cisco Systems Canada
05.2021 - Current
- Focus on maximizing technical services coverage across diverse sales motions, including recapture, missed opportunities, and point-of-sale attach
- Utilized data-driven insights and analytics to manage a wide range of customer accounts and uncover new TS revenue
- Independently solved team and cross-organizational challenges using professional knowledge and sound judgment
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Increased NAPR and Attach rate YoY
- Prioritized Attach and Cover SFC true-ups/CX-EA true-forwards, upselling to premium services
- Successfully mentored a Cisco Sales Associate Program (CSAP) candidate over a 6-month period
- Accomplished multiple tasks within established timeframes.
Renewals Manager
Cisco Systems Canada
01.2019 - 05.2021
- Effectively managed a renewal pipeline of $6.2M in Available to Renew, with a renewal rate of 68.34%
- Collaborated with greater account team to maximize service account growth by working to identify and explore upsell and cross-sell opportunities
- Define strategies to drive renewals to on-time closure, with minimal risk and attrition
- Developed an understanding of customer needs to provide personalized assistance and expertise on complex global renewals
- Accurately maintain and update a rolling forecast of assigned territory and communicate any renewal risks to internal stakeholders to develop resolution strategies
- Assessed potential risks associated with each renewal opportunity while prioritizing high-value contracts.
Associate Services Architect
NTT Canada Ltd, formerly Dimension Data
01.2017 - 01.2019
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Collaborated with sales team to identify potential upsell opportunities and expand client base with a focus on on growth of net new Services Contracts and Managed Services opportunities.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas. Increased Support Services Revenue in first year by $3.754M
- Increased margins from an average of 3.84% on competitive takeovers to over 11%
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Cisco Service Account Manager
Scalar Decisions, Inc.
01.2016 - 01.2017
- Meticulously assist clients in understanding and managing their contracts and products
- Contribute to growth and consolidation of customer contracts, collaborating with Field Sales teams to discover new product sales opportunities and competitive takeovers
- During first quarter, fueled growth opportunities to exceed Cisco Services sales target by 74%
- Brought in $2.1M in new net revenue and $1.6M in new business development, increasing Cisco Services Contract revenue from 7% to 14% of total Cisco business
- In collaboration with the Cisco Business Development Manager, established the Cisco Smartnet practice
- Ensure clients have a sound knowledge of Cisco product capabilities, allowing them to leverage the full benefits of their investments
Inside Sales Representative
Scalar Decisions, Inc. (formerly Mainland Information Systems)
01.2007 - 01.2016
- Increased sales revenue by consistently meeting and exceeding monthly quotas in a fast-paced inside sales environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked closely with outside sales representatives to jointly close complex deals requiring multiple touchpoints with prospects or clients.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Procurement Specialist
NT Services
01.2006 - 01.2007
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
Client Representative, U.S. Activation
IBM Canada Ltd.
01.2002 - 01.2003
Personal Computing Division Resolution Owner
IBM Canada Ltd.
01.1999 - 01.2002
Education
Certificate in Advanced Cyber Security -
York University
Dimension Data – Embracing Self Leadership Program -
Rollins College
Certificate of Accounting -
Southern Alberta Institute of Technology
ITIL Foundations Certificate v4 -
ITIL
SSP Sales Simulation Experience -
Cisco
Skills
- Client Relations & Rapport Building
- Strategic Business Planning
- Staff Training & Team Motivation
- Complex Problem-solving
- Strong Presentation Skills
- Team leadership through Coaching and mentoring
- Cross-functional teamwork
- Time management
- Team leadership
- Customer service
Educationandcertifications
- Certificate in Advanced Cyber Security – York University
- Certificate of Fundamentals of Cyber Security – York University
- Dimension Data – Embracing Self Leadership Program – Rollins College
- Certificate of Accounting – Southern Alberta Institute of Technology
- ITIL Foundations Certificate v4– ITIL
- Excel Level III – Nexient Learning
- SSP Sales Simulation Experience – Cisco
- Renewal Manager GreenBelt Training – Cisco
Awards
- Dimension Data Q3 LOVE (Live Our Values Everyday) Award Winner – Professional Excellence
- Renewal Manager of the Quarter – Q1 FY22
Timeline
Account Executive – Core Services
Cisco Systems Canada
05.2021 - Current
Renewals Manager
Cisco Systems Canada
01.2019 - 05.2021
Associate Services Architect
NTT Canada Ltd, formerly Dimension Data
01.2017 - 01.2019
Cisco Service Account Manager
Scalar Decisions, Inc.
01.2016 - 01.2017
Inside Sales Representative
Scalar Decisions, Inc. (formerly Mainland Information Systems)
01.2007 - 01.2016
Procurement Specialist
NT Services
01.2006 - 01.2007
Client Representative, U.S. Activation
IBM Canada Ltd.
01.2002 - 01.2003
Personal Computing Division Resolution Owner
IBM Canada Ltd.
01.1999 - 01.2002
Dimension Data – Embracing Self Leadership Program -
Rollins College
Certificate of Accounting -
Southern Alberta Institute of Technology
ITIL Foundations Certificate v4 -
ITIL
SSP Sales Simulation Experience -
Cisco
Certificate in Advanced Cyber Security -
York University
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