Georgina Aikins
Calgary,Canada
Summary
Prudent Business Intelligence Analyst, providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Overview
11
11
years of professional experience
Work History
Business Analyst
VODAFONE GHANA
2022.11 - 2023.12
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Account Manager (B2B Sales and Management)
VODAFONE GHANA
2017.04 - 2022.11
- Managed and grew a GHS10 million portfolio by 169% across Financial & Audit Services, Fast Moving Consumable Goods, Construction, Airlines, and pharmaceutical verticals
- Generate new acquisitions through industry-specific research and collaborated with the sales team to develop an effective prospecting strategy
- Conduct account profitability analysis and leverage technology tools to track and optimize account performance and conversion rates for high value Plans
- Lead Board level account reviews highlighting understanding business drivers and impact of strategies and communications dependencies of the customer and presenting the compelling value propositions
- Develop annual strategic business strategies for important market driving initiatives
- Supports quarterly business reviews showcasing execution against plans with strategic partners
- Support in expanding programs to other key partners
- Identify and create new ways to build services and products for cross-sell and upsell opportunities.
Customer Management Executive (B2B Sales and Management)
VODAFONE GHANA
2015.01 - 2017.04
- Led in delivering an end-to-end Fixed Broadband acquisition model and generated business leads for qualified service applications
- Managed customer relationships across different customer segments (Consumers, SMEs, and corporate customers) Supported business unit sales team positioning of program technology and solutions for private organization and local government initiatives
- Assisted the sales team with information related to key programs, positioning Vodafone Cash as the main partner for both the vendor and resellers.
Sales Executive (B2B Sales and Management)
VODAFONE GHANA
2013.07 - 2015.12
- Led in growing fixed broadband subscriber base through acquiring new subscribers (SMEs, Corporates and/or small offices) Managed customer broadband accounts to ensure quality service
- Led in resolving all customer complaints and providing real-time support to customers.
Customer Service Assistant
ADVANS GHANA SAVINGS AND LOANS BANK
2012.08 - 2013.07
- Built and improved relationships with customers, key suppliers, and partners
- Reviewed company policies and guidelines to ensure clients got maximum satisfaction
- Identified potential opportunities and informed management to do follow ups
- Educated clients about the company’s products, services, and special offers
- Attended to client complaints and resolved issues promptly
- Conducted customer satisfaction surveys and recommended ways of improving client satisfaction.
Education
Professional Program, Business Intelligence Analysis & Analytics -
University of Calgary
Alberta, Canada01.2024
MBA, Project Management -
University of Ghana Business School
Accra, Ghana12.2021
Bachelor of Arts with specialization in Psychology -
University of Ghana
Accra, Ghana12.2012
Skills
- Business Planning
- Operations Management
- Consulting
- Project Management
- Stakeholder Management
- Market Analysis
- Customer Needs Assessment
- Strategic Planning
- CRM Systems
- Business Process Improvement
- User Acceptance Testing (UAT)
- Client Meetings
- Trend Data Analysis
- SQL
- Negotiation
Awards
- 2022 Ghana Customer Service Star Award
- 2020/2021 Recognition award for Top Performing Employee
- 2020/2021 Winner – “Getting it Done Together Award” (OPCO Collaboration)
- 2019/2020 Ghana Best National Corporate Account Manager
- 2019/2020 CEWA Personality of the year (Vodafone Global Enterprise – Central, West & East Africa).
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
VODAFONE GHANA
2022.11 - 2023.12
Account Manager (B2B Sales and Management)
VODAFONE GHANA
2017.04 - 2022.11
Customer Management Executive (B2B Sales and Management)
VODAFONE GHANA
2015.01 - 2017.04
Sales Executive (B2B Sales and Management)
VODAFONE GHANA
2013.07 - 2015.12
Customer Service Assistant
ADVANS GHANA SAVINGS AND LOANS BANK
2012.08 - 2013.07
Professional Program, Business Intelligence Analysis & Analytics -
University of Calgary
MBA, Project Management -
University of Ghana Business School
Bachelor of Arts with specialization in Psychology -
University of Ghana
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