Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Georgii Povolotskyi

Toronto,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Senior Server

Chmeli Suneli
06.2023 - 09.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Inspected dishes and utensils for cleanliness.
  • Cultivated warm relationships with regular customers.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Menya Musashi
05.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Bartender

Menya Musashi
05.2022 - 09.2022
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

High School Diploma -

SMS Hadle Szklarskie
Hadle Szklarskie, Podkarpackie Wojewodztwo, Poland
05.2021

Skills

  • Guest Relations Management
  • Menu Presentation
  • Banquet Coordination
  • Customer Satisfaction
  • Credit and Cash Transactions
  • POS Systems Operations
  • Conflict Resolution
  • Attention to Detail

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Native or Bilingual

Timeline

Senior Server

Chmeli Suneli
06.2023 - 09.2023

Server

Menya Musashi
05.2022 - 06.2023

Bartender

Menya Musashi
05.2022 - 09.2022

High School Diploma -

SMS Hadle Szklarskie

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Georgii Povolotskyi