Georgiana Elena Girea
Operations Management
Québec,QC
Summary
Dynamic and dedicated Operations and Project Manager with over 10 years of experience driving successful project outcomes across various industries. Equipped with strategic thinking and strong problem-solving abilities, thrive in fast-paced environments and adapt quickly to new challenges. Committed to fostering collaboration and achieving customer satisfaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Field Operations Manger
Medecins Sans Frontieres, OC France
05.2023 - 05.2024
- Lead four distinct project activities with a $3 million operational budget, overseeing a team of 150 staff, including six direct reports.
- Successfully improved representation and cooperation at the county level with the Ministry of Health, local health actors, and community leaders, strengthening healthcare access and alignment with local needs.
- Developed and introduced staff social dialogue initiatives, improving communication between staff and upper management, which facilitated better information flow and streamlined processes.
- Launched staff and patient engagement strategies, implemented regular safety and security protocols and audits, ensuring a safer working environment, and leading to increased quality of service and patient satisfaction.
Field Operations Manager
Medecins Sans Frontieres, OC France
9 2022 - 3 2023
- Management of 8 operational sites with a $3.5 million operational budget, overseeing a team of 200 staff, including 5 direct reports.
- Developed and executed a comprehensive transition plan for handing over project activities to the Ministry of Health, including the transfer of patient cohorts, training of new staff, transfer of medico-operational activities, handover of logistical and pharmaceutical operations, and an exit advocacy plan with key partners.
- Prepared and launched the project exit strategy and closure plan: assembling a dedicated team with clearly defined objectives and responsibilities, designing a detailed project chronogram that outlined key milestones and deadlines, developing a comprehensive plan for staff redundancy, creating a risk plan, donations of Medical and Logistical Items, and ensuring compliance with regulations, followed by a capitalization workshop of achievements and lessons learned.
Deputy/ Field Operations Manager
Medicins Sans Frontieres, OC Holland
12.2021 - 6 2022
- Lead the team of 2 independent projects on 5 operational sites with a $5.5 million budget, overseeing 2 teams of 300 staff including 8 direct reports.
- Conducted comprehensive context analyses to identify security risks and gaps, and improved project security plan enhancing overall safety of staff and assets, resulting in a measurable decrease in incidents
- Reviewed annual planning and analyzed medical data to realign project activities with community health needs, resulting in enhanced service delivery and improved patient outcomes (change from primary health and Covid intervention care to NCD care in 3 sites).
- Successfully managed change by mobilizing resources for emergency intervention during a one-month conflict, including the distribution of non-food items (NFIs) and providing emergency care through a mobile clinic.
Finance/HR Manager (NCD, Emergency Response, Watsan)
Medicins Sans Frontieres, OC Holland
08.2021 - 11.2021
- Established and led the HR/Admin team for two projects, directly overseeing two HR assistants and one finance assistant, while managing a budget of $1.5 million.
- Contributed to the launch of a new project by recruiting 40 staff members, handling contract administration, and facilitating onboarding processes.
- Implemented HR and finance protocols and policies in accordance with mission standards for the new projects.
- Took primary responsibility for all disciplinary actions within the projects.
Finance/HR Manager
Medicins Sans Frontieres, OC Holland
09.2019 - 05.2021
- Oversees recruitment, training, and performance management while ensuring adherence to HR policies and labor laws in the project locations.
- Handling employee relations, compensation, and health and safety, collaborating closely with project leaders to align HR strategies with organizational goals.
Community Development Instructor
DAPP/Humana People to People
06.2018 - 05.2019
- Developed and implemented community programs focused on vocational training (agriculture, tailoring, handcrafting), and social and economic empowerment.
Business Development Volunteer
College for International Cooperation and Development/One World Institute
05.2017 - 06.2018
- Support the organization in securing new locations across the country for the placement of containers designated for collecting clothing and shoe donations
Project Manager (Entrepreneurship)
Smile Services
03.2016 - 05.2017
- Successfully planned and executed two e-commerce platforms and fostered strong communication between the clients and the project team, prioritizing customer satisfaction and quality control
Customer Support Operations Manager
SYKES ENTERPRISES EASTERN EUROPE
03.2015 - 03.2016
- Successfully coordinated technical support services for five European subsidiaries on a $3.7 million project, overseeing 400 staff and 4 direct reports. Enhanced client relationships and served as the primary liaison between the company and its clients.
- Optimized account processes and introduced new lines of business and communication channels, while conducting cost-benefit analyses to identify efficiency and savings opportunities.
Operations Manager
Telus International
11.2011 - 03.2015
- Lead Operations Department: 5 international projects, overseeing ~450 staff with 3 direct reports.
- Effectively managed the implementation and transition of new projects and changes, ensuring alignment with both internal and external client requirements (opening of a second operational site in a different city and change management to Telus International policies and WoW
Operations Specialist
Call Point Bought by Telus International
09.2008 - 11.2011
- Supervision and capacity building of 3 reporting team members
- Analyzed reporting data to identify trends and make informed decisions, driving continuous improvement in operations for 5 different projects
Education
No Degree - Financial Management
Echological University
Bucharest, Romania 05.2010 - 07.2012
BBA - Marketing And International Affairs
Spiru Haret University
Bucharest, Romania 05.2006 - 07.2009
Skills
Client Service and Relationship Management
Problem-Solving and Analytical Skills
Team Work and Leadership
Adaptability and Flexibility
Performance and Process Improvements
Communication
Microsoft Office
ERM: CRM, Homer, Avaya, SAP, Unifield
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Certification
PMP Certificate PMI
Timeline
Field Operations Manger
Medecins Sans Frontieres, OC France
05.2023 - 05.2024
Deputy/ Field Operations Manager
Medicins Sans Frontieres, OC Holland
12.2021 - 6 2022
Finance/HR Manager (NCD, Emergency Response, Watsan)
Medicins Sans Frontieres, OC Holland
08.2021 - 11.2021
Finance/HR Manager
Medicins Sans Frontieres, OC Holland
09.2019 - 05.2021
International Cooperation & Development
07-2019
Community Development Instructor
DAPP/Humana People to People
06.2018 - 05.2019
Business Development Volunteer
College for International Cooperation and Development/One World Institute
05.2017 - 06.2018
PMP Certificate PMI
08-2016
Project Manager (Entrepreneurship)
Smile Services
03.2016 - 05.2017
Customer Support Operations Manager
SYKES ENTERPRISES EASTERN EUROPE
03.2015 - 03.2016
Six Sigma Yellow Belt
05-2014
Operations Manager
Telus International
11.2011 - 03.2015
No Degree - Financial Management
Echological University
05.2010 - 07.2012
Operations Specialist
Call Point Bought by Telus International
09.2008 - 11.2011
BBA - Marketing And International Affairs
Spiru Haret University
05.2006 - 07.2009
Field Operations Manager
Medecins Sans Frontieres, OC France
9 2022 - 3 2023
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